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Global Network Operations Sr. Administrator jobsnear.org TELUS International
General Description
The Senior Network Tier3 Operations Administrator is responsible for installation, maintenance and support of network and communication infrastructure to ensure the operation of global networks in order to provide performance and availability for its users, such as staff, customers and suppliers.
Main Responsibilities
As a member of global network operations projects team you are accountable for: enable, configure , deploy, troubleshoot and manage overall communication networks, ensuring the proper functioning of communications, act as senior level network team to other groups and regions, lead network project calls, fulfill and maintain security and confidentiality standards, implement preventive systems.
Acts as Tier 3 escalation on site and on call support within the internal IT Network Operations team for high severity issues, VIP service requests, in progress projects and vendors.
Accountable to lead global sustainment operations projects and technology initiatives: ensures activities and milestones of the project delegated to them are achieved in a timely manner, exercise of exemplary interactions to all internal and external counterparts
Comply with Change Management Process, To assist Network Managers on Change Management Technical Peer review
Provides Support to Global Security Audits acting as POC from Network Team within the Auditor Interviews and evidence asks.
Accountable to maintain our Software Compliance Strategy (IOS/PANOS) up to date, based on:
a) Infosec identified vulnerabilities, recommendations b) Vendors identified bugs, issues, patches.
Collaborate with Engineering New Client Launches and new technology projects (deployment tasks), enabling new business and features
Perform other project related duties as requested by management, performs hardware and software maintenance on network devices/ services.
Specific Qualifications
Skills
Education/Experience and Knowledge
Additional Job Description
The Senior Network Tier3 Operations Administrator is responsible for installation, maintenance and support of network and communication infrastructure to ensure the operation of global networks in order to provide performance and availability for its users, such as staff, customers and suppliers.
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