Global Telecoms Architect

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognised by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. 

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as a Global Telecoms Architect. 

The Role:

Global Telecoms Architect

The Global Telecoms Architect is responsible for designing, building and supporting scalable and cost effective telecommunications services required across the firm, including video-telephony, voicemail, contact center, attendant console, softphones and remote access to telephony services. This position covers both on-premise and cloud services.

The Department:

Information Technology

Hours:

9:30 a.m. to 5:30 p.m, with overtime as needed. 

On call requirements 24×7 approx. 1 week in 4.

Happy to talk flexible working.

Responsibilities

• Providing strategic and technical input to decisions concerning the firm’s global telecom strategy.
• Designing and implementing high quality solutions to integrate the firm’s telecom services and technologies.
• Keeping current on developments in telecoms (technologies, products, practices and trends).
• Evaluating new systems and technologies to increase service levels and reduce costs.
• Contributing to projects to deliver new telecoms services.
• Acting as a technical escalation contact for users, more junior team members and other teams.
• Mentoring more junior team members.
• Contributing to good working relationships between the Telecoms team and other IT teams.
• Performing preventative maintenance.
• Providing high quality support to users for telecoms services.
• Communicating planned maintenance to other IT teams and users.
• Ensuring telecom systems comply with approved policies and processes defined by other groups, especially relating to security and data privacy.
• Maintaining inventories and complying with licensing agreements.
• Resolving incidents in accordance with Service Level Agreements and escalating where appropriate.
• Preparing high quality documentation.
• Working with project managers to identify project tasks, their estimated duration and effort and their dependencies so that project plans can be produced and maintained.

Qualifications

• Bachelor’s degree in computer science or information systems preferred. Relevant industry experience is acceptable.
• Relevant Cisco/Microsoft telecoms accreditations preferred.

Experience, skills and personal attributes:

• In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration, Cisco Webex.
• In-depth experience of Cisco Webex Calling and Microsoft Teams voice services.
• 5+ years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
• Strong knowledge of telecommunications protocols, communications and standards, ISDN PRI, H.323, SIP, E.164.
• Knowledge of video conferencing end points.
• Exposure to mobile telephony solutions.
• Good understanding of the design of global Voice over IP telecommunications infrastructure.
• Experience of working telecom vendors in multiple regions.
• A history of working in a demanding telecommunications environment is essential. A professional services background is desirable.
• Strategic thinking.
• Strong oral and written communications skills.
• Able to work under pressure, prioritise tasks and meet strict deadlines.
• Thorough by nature with a keen attention to detail.
• Client-focused with the ability to develop good relationships.
• Able to explain complex technical issues to non-technical people.
• Strong analytical, evaluative, and problem-solving abilities.

At Mayer Brown, we are committed to creating a diverse and inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from varying backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote diversity and inclusion at all levels within the business which is actively supported by our diversity networks – LGBT+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability) and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.

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