GN-Comms & Media- Networks – Consultant

Across Levels – Comms & Media – Networks

Join our team in Strategy consulting to find endless opportunities and solve our clients’ toughest challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries.

Practice: Comms & Media, Industry Consulting, S&C Global Network (GN)

Areas of Work: Telecom Networks Assurance / Telecom Network Operations/ Network IT

Level: Analyst or Consultant

Location: Delhi Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Kolkata, Chennai

Years of Exp: 1-7 years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.
• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:

• Deep expertise in one or more Telecom Domains
• Lead delivery of small to medium-size teams to deliver management consulting projects for global clients.
• Lead innovation transformation programs and process enablement for our clients
• Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.
• Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.
• Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.
• Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.
• Understand customer needs and translate them to business requirements, business process flows and functional requirements
• Experience to engage with stakeholders independently
• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Bring your best skills forward to excel in the role!

Technical Description

Must-Haves

• Deep expertise in Telecom Network Operations & Service Assurance in (B2B/B2C) domain
• Good understanding of all Network fundamentals like 2G/ 3G/4G/ 5G across Radio, Transport and Core domain, Multi Edge computing (MEC), NFV (e.g., Open stack), SDN, SD-WAN, Telco Cloud etc.
• Experienced in doing projects related to Digital transformation, New Operating Model Design, Organizational Processes improvements from Process design, Process Audit, Process Automation till Process Adoption, Business case creation, Identification & implementation of AI/OPS/service assurance use cases across 5G etc.
• Delivery experience of related to OSS’s digital transformation, Network Assurance etc.
• Good understanding in establishing or managing Enterprise/Mobility Network Operations Centre (NOC) or Service Operations Centre (SOC)
• Good understanding on Network Analytics – AI based Service Assurance use cases to drive business/operations benefits.
• Good understanding of Network IT and key systems and tooling landscape across NOC & SOC
• Good understanding of Network Cloud Operations & Orchestration
• Good understanding of ITSM tools ecosystem like: Service Now, BMC Remedy, JIRA, Nokia, HP etc

Good to have

• Good understanding on requirement gathering from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms.
• Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver
• Working knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. is a plus

Core Skills required at least in one or more roles.

• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e.
• Value Architect and Tracking – Define value driver trees translating into value components and key KPIs linked to Business objectives

Role Expectations:

Project Delivery

Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for:

• Independently liaise with customers and convincingly present solutions – especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required
• Gather business requirements from client stakeholders via interactions like interviews and workshops
• Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements –thereby acting as an interface between business and technology teams
• Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
• Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery
• Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks

Business Development:

• Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas
• Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables
• Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community

Your experience counts!

• MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience
• Candidate should have 1-6 years’ experience of working with consulting / services provider firms in the telecom networks service assurance domain.
• Certifications related to BPMN, eTOM, ITIL, SID, TAM or similar is mandatory.
• Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles.
• proficiency in data analysis and visualization tools to extract insights from network data. Knowledge of network monitoring tools, log analysis, and network traffic analysis techniques is essential for optimizing network performance.
• Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges.
• Strong analytical, problem-solving skills and good communication skills
• Exposure to global clients is preferred.
• Should have Cross-cultural competence with an ability to thrive in a dynamic environment.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients.
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities.
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy’s services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

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