Head of Enterprise Product Operations

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Wireless Technology organization is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Job Duties and Responsibilities

As a Head of Enterprise Product Operations, you will be responsible for providing strategic leadership and direction for the telecom products operations within the organization. This role requires a seasoned professional with extensive experience in telecommunications, product management, and operations. You will oversee a team of managers and specialists, driving the maintenance, escalation support, monitoring, and retirement of telecom products while ensuring alignment with organizational goals and industry best practices.

Key Responsibilities:

• Team Leadership: Provide leadership, guidance, and mentorship to a team of operations managers, and specialists, fostering a culture of collaboration, innovation, and accountability
• Customer Engagement: Work closely with customer support teams to address customer inquiries, troubleshoot issues, and gather feedback for product improvement initiatives
• Cross-Functional Collaboration: Collaborate with cross-functional teams including product development, product management, marketing, sales, finance, and customer support to ensure alignment and synergy across departments
• Quality Assurance: Establish and maintain quality standards for telecom products, conducting regular reviews, audits, and performance evaluations to ensure compliance with regulatory requirements and customer expectations
• Vendor Management: Manage relationships with external vendors and partners, leveraging their expertise and resources to support product development and operations
• Performance Monitoring: Monitor key performance metrics for telecom products, analyzing data to identify trends, opportunities, and areas for improvement
• Continuous Improvement: Drive continuous improvement initiatives within the product operations team, implementing best practices, processes, and tools to enhance efficiency, quality, and customer satisfaction

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree in telecommunications, engineering, business administration, or a related field. Master’s degree preferred.
• 10+ years of experience in telecom product management, operations management, or a related field, with at least 5 years in a leadership role

Skills and Qualifications:

• Extensive knowledge of telecommunications technologies, industry trends, and regulatory requirements
• Proven track record of successfully managing complex telecom product lifecycle projects from inception to completion
• Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve goals and objectives
• Excellent communication, negotiation, and stakeholder management skills, with the ability to effectively collaborate with internal and external partners
• Strategic thinker with strong analytical and problem-solving abilities, able to make data-driven decisions and drive business results
• Project management certification (e.g., PMP) is a plus
• Familiarity with agile development methodologies and telecom-specific tools and software applications (e.g., OSS/BSS systems, network management software) is advantageous

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Salary Range

USD $127050.00 – $181500.00 / Year

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