Head of MES Customer Services EMEA in DUB

Job title:

Head of MES Customer Services EMEA in DUB

Company

Lufthansa Technik Turbine Shannon

Job description

Tasks

• Lead the CSM team professionally and disciplinarily in an international environment
• Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
• Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
• Check cost calculation for engine repair events as part of the quotation and recalculation
• Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
• Optimise interfaces to service providers with regional responsibility

ContactBarbara VukovicHR MES DUBPhoneE-mail address for inquiriesBehind the scenesJet Engine Work ShopThe jet engine is a marvel of engineering, its sleek and aerodynamic design hints at the incredible power and speed it is capable of producing. The engine is a striking combination of futuristic technology and raw mechanical power, with every detail meticulously crafted for optimal performance.Requirements

• Degree in engineering or business administration
• 3-5 years of professional experience
• Very good knowledge of economics and business administration
• Good knowledge of internal processes in the field of engine maintenance and repair
• Very good negotiation skills, assertiveness and very high persuasiveness
• Very high level of service readiness and customer orientation
• Very high ability to deal with conflicts
• Strong ability to lead, guide and motivate employees
• Very high organizational skills
• Very good analytical and conceptual skills
• Very high flexibility and resilience
• Quick comprehension, objective and sound judgement with strong decision-making power
• Very high sense of responsibility
• Strong initiative
• Readiness for assignments at home and abroad
• Successful completion of the LHT internal aptitude test (EEU)

CompanyAbout Lufthansa Technik Turbine ShannonLTTS is a world class provider of aero engine component repair services to airlines and engine overhaul shops around the world. At LTTS, we specialise in the repair of aircraft engine components for both high pressure and low pressure turbine engines. LTTS is part of the EPAR (Engine Parts & Accessories Repair) network of Lufthansa Technik. The Company was founded in 1992 and we employ over 250 people in our state of the art facility in Shannon. All repairs are carried out in accordance with approvals of the US Federal Aviation Administration (FAA), the European Aviation Safety Agency (EASA) and Civil Aviation Administration of China (CAAC). LTTS is licensed by General Electric, Rolls-Royce and CFMI, Original Equipment Manufacturers (OEM) of aircraft engines, to carry out repairs in accordance with their engine shop manuals, making LTTS unique as one of a small number of companies outside of the engine manufacturers who are licensed to carry out repairs. Our expertise and focus is on the repair of high pressure turbine (HPT) shrouds, high and low pressure turbine Nozzle Guide Vanes (HPT & LPT NGVs) from the CFM56 series, CF6-80C2 and CF34 type engines. The success of LTTS is built on its people. Our employees are fundamental to our organisation as they ensure we meet our customer needs. In particular, delivering products of the highest quality standard, in the shortest possible turn time and at a competitive cost. This business is continuously evolving and therefore LTTS continually develops and expands its product and process capability to keep pace with the changing market demands. It is the Company’s goal that through the dedicated teamwork of all employees, the ongoing investment in equipment, training and product development, LTTS will further develop its leading position in the engine parts repair business.

Expected salary

Location

Dublin

Job date

Sun, 20 Apr 2025 07:11:55 GMT

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