Head of Operations and Administration

About SafePlace International:

SafePlace International (SPI) is a US-registered 501(c)(3) focused on centering and amplifying the voices of marginalized communities to enact meaningful social change and build a world that’s safer, more inclusive, and filled with joy. Through our signature holistic leadership training program and community investment initiatives, we work to cultivate ecosystems of safety, healing, and collective growth with and for an intersectional community of forcibly displaced single mothers and LGBTQI+ persons to affirm the leaders that only they can be.

About The Role:

The Head of Operations and Administration (HOA) serves as a crucial second in command to the Executive Director, helping to support the staff, shape and deliver on the strategic imperatives of the organization and oversee all administrative and operational functions of the organization. The HOA provides leadership in impact measurement and program improvement, logistics and office management, financial management, staff performance, training and support, technology, and other aspects of the work as required.

Responsibilities:

1. Organizational Leadership
   1. Provide thoughtful leadership that is inclusive, transparent, and empowering, building an organizational culture that ensures team members can thrive and that organizational goals are met
   2. Collaborate with the ED in setting and driving organizational vision and operations strategy
   3. Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, impact measurement, and annual operations planning
2. Impact Measurement and Information Management
   1. Create and employ effective qualitative and quantitative data collection and management processes to monitor the progress and impact of the organization and its core programs
   2. Maintain current records of and provide timely reporting on the above in various formats as needed.
   3. Produce Annual Report and associated impact reports as requested with support from the leadership team.
   4. Act as a focal point for external researchers, guiding research activity as needed.
3. Technical Support and Staff Training
   1. Train staff on organizationally adopted platforms, including Google Classrooms, Slack, Google Suite, Zoom, etc.
   2. Serve as primary Google Admin and manage all internal and external communication systems (emails, Slack, Zoom, Streamyard, social media access, etc.).
   3. Coordinate and provide technical support for occasional virtual engagement activities.
4. Administration and Logistics
   1. Ensure that all organizational registration, documentation, policies, and accounts are up to date and in good standing at all times with all required entities.
   2. Assist in developing and ensure effective employment of program, administrative, HR, and financial policies and procedures.
   3. Support with procurement, travel, and event logistics as needed.
   4. Create and manage contracts, partnership agreements, and other official documents.
   5. Make recommendations on improvement of processes.
5. HR
   1. Onboard and offboard all team members and interns/volunteers (contracts, handbook, orientation, training, account creation/deactivation, permissions, exit surveying, etc.)
   2. Manage and improve as needed organizational and individual feedback processes.
   3. Support current and former team members with recommendation letters, proof of association, or other HR-related needs on request.
   4. Create a safe space for team members to share feedback and concerns, relaying information as needed to organizational leadership.
   5. Create and lead staff wellness and remote team engagement programs.
6. Other duties as assigned

Required qualifications:

• Three or more years of experience in executive leadership roles
• Excellent leadership skills, guided by kindness, empathy, and personal integrity
• Ability to provide supportive and empowering direction, feedback, assistance, and motivation to team members while maintaining high standards of quality and execution
• Understanding of business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues

The successful candidate will be:

• An adept problem solver, able to anticipate needs, identify challenges, and develop creative and effective solutions
• Highly organized, able to manage multiple projects and priorities simultaneously
• Adaptable, curious, and enthusiastic about learning new skills
• Willing to challenge assumptions and grow, personally and professionally
• An effective communicator, written and oral, internally and externally, with particular acumen in interpersonal communication
• Proficient in technology, quick to learn new platforms, and able to teach others
• Self motivated and a strong team player who enjoys collaborating and working with others
• Passionate about the mission of the organization and committed to making a positive impact in the world

What else you should know:

This is a remote contract position. There is no fixed location requirement, but you must be available to meet and collaborate with team members located primarily in North America, Europe, and Africa.

Benefits:

• Engage in deeply meaningful work collaborating directly with the community we serve.
• Flexible schedule.
• Professional development opportunities or training within the scope of the position or approved by the Executive Director.
• Exposure to different world views, cultures, traditions, and languages.
• Collaborate with highly motivated and dedicated individuals who are passionate about creating a kinder, more equitable world.