Head of Operations – Private Care

Job title:

Head of Operations – Private Care

Company

NHS

Job description

A unique and exciting opportunity has arisen for a dynamic and ambitious healthcare manager to join the senior leadership team at Chelsea and Westminster Hospital as Head of Operations for Private Care.Accountable to the Divisional Director of Operations, the Head of Operations is part of the Private Care divisional triumvirate working in partnership with Clinical Director and Lead Nurse. The Head of Operations is responsible for the delivery of Private Care across the Trust. This includes the delivery of financial, quality, performance, productivity and workforce targets, including national targets and objectives set as part of Trust business planning. The Head of Operations will be responsible for managing a large revenue budget across the Private Care directorate.Working alongside the clinical leads, lead nurses and midwives, the Head of Operations will lead and manage the Private Care operational team, ensuring the efficient and effective delivery of high quality patient centred services, as well as strategic change programmes.The Head of Operations will be expected to establish collaborative relationships with consultants, internal and external stakeholders, to grow Private Care income and ensure delivery of the directorate business plan and strategic vision.The post-holder will work across all Trust sites, but will be primarily based at the Chelsea site.Main duties of the jobIn partnership with the Private Care operational team, Clinical Director, and Lead Nurse, the Head of Operations will be responsible for:

• Delivery of safe, high quality patient care
• Clinical Governance
• Operational planning and delivery
• Strategy and Service Improvement
• Performance management
• Financial and physical resources
• Strategic planning and change delivery
• Human resource management

About usPrivate Care at Chelsea and Westminster Hospital provides services to patients from the UK (e.g. self-pay and PMI), as well as patients from overseas who have travelled to the UK for treatment. The service also caters for international patients whose care is funded through embassy arrangements.Private Care at Chelsea and Westminster Hospital has grown by over 10% per annum in recent years and is now the sixth largest NHS Private Patient Unit (PPU) by revenue in the UK. The directorate includes the following services: The Kensington Wing (Private Maternity), The Fertility Centre , The Chelsea Wing (Private Adult Inpatients), Westminster Wing (Outpatients), Private Paediatrics and Private Care at West Middlesex.Revenue generated by Private Care is reinvested back into the hospital to support NHS services.DetailsDate posted10 May 2025Pay schemeAgenda for changeBandBand 8cSalary£82,462 to £93,773 a year per annum incl. HCASContractPermanentWorking patternFull-timeReference number289-SC-33Job locationsCross-site, Chelsea & Westminster NHS Foundation Trust369 Fulham RoadChelseaSW10 9NHJob descriptionJob responsibilitiesIn partnership with the Private Care operational team, Clinical Director, and Lead Nurse, the Head of Operations will be responsible for:Delivery of safe, high quality patient care Create an environment within the directorate that makes care, safety and patient satisfaction everyones first concern. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources.Clinical Governance Actively involve and lead directorate staff in the delivery of clinical governance, working in accordance with Trust systems, processes and priorities. Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission are fulfilled.Operational planning and delivery Oversee the operational delivery of all services within the Directorate, namely: The Kensington Wing, The Fertility Centre, and private adult inpatient and outpatient services. Facilitate and support the delivery of Private Care throughout the Trust including in areas outside the direct control of the directorate.Strategy and Service Improvement Work with the Clinical Director and Head of Business Development to develop consultant relationships and support business growth.Performance management Ensure both private and NHS services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money and ensuring continued service development in relation to efficiency and quality.Financial and physical resources Work with the Finance Business Partner to analyse the monthly financial position, develop a robust forecast, explain key movements in income and costs, and develop mitigating actions where necessary. Ensure the optimum use of resources, establishing and maintaining an effective management process to ensure financial control.Strategic planning and change delivery Support the development and delivery of the commercial strategy for Private Care Work with the Head of Business Development to support the delivery of the business plan for the Directorate.Human resource management Ensure that best practice human resource management is applied throughout the directorate. Provide leadership and support to all staff, including medical staff, and act as a role model. Job descriptionJob responsibilitiesIn partnership with the Private Care operational team, Clinical Director, and Lead Nurse, the Head of Operations will be responsible for:Delivery of safe, high quality patient care Create an environment within the directorate that makes care, safety and patient satisfaction everyones first concern. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources.Clinical Governance Actively involve and lead directorate staff in the delivery of clinical governance, working in accordance with Trust systems, processes and priorities. Ensure that directorate responsibilities with respect to external assessments e.g. Risk Management and the Care Quality Commission are fulfilled.Operational planning and delivery Oversee the operational delivery of all services within the Directorate, namely: The Kensington Wing, The Fertility Centre, and private adult inpatient and outpatient services. Facilitate and support the delivery of Private Care throughout the Trust including in areas outside the direct control of the directorate.Strategy and Service Improvement Work with the Clinical Director and Head of Business Development to develop consultant relationships and support business growth.Performance management Ensure both private and NHS services are delivered in line with required activity and income plans, maintaining control of expenditure, improving value for money and ensuring continued service development in relation to efficiency and quality.Financial and physical resources Work with the Finance Business Partner to analyse the monthly financial position, develop a robust forecast, explain key movements in income and costs, and develop mitigating actions where necessary. Ensure the optimum use of resources, establishing and maintaining an effective management process to ensure financial control.Strategic planning and change delivery Support the development and delivery of the commercial strategy for Private Care Work with the Head of Business Development to support the delivery of the business plan for the Directorate.Human resource management Ensure that best practice human resource management is applied throughout the directorate. Provide leadership and support to all staff, including medical staff, and act as a role model.Person SpecificationEducationEssential

• Educated to degree level/equivalent
• Post graduate qualification or evidence of post graduate education

Desirable

• MBA or equivalent

ExperienceEssential

• Significant track record of senior level management experience gained in a complex healthcare setting
• Substantial experience of managing both clinical and/ or non-clinical services
• Experience in liaison and negotiation with a range of stakeholders
• Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management
• In-depth professional knowledge in a number of disciplines including e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period

Desirable

• Project management experience
• Experience of working in an NHS PPU or private healthcare organisation

Person SpecificationEducationEssential

• Educated to degree level/equivalent
• Post graduate qualification or evidence of post graduate education

Desirable

• MBA or equivalent

ExperienceEssential

• Significant track record of senior level management experience gained in a complex healthcare setting
• Substantial experience of managing both clinical and/ or non-clinical services
• Experience in liaison and negotiation with a range of stakeholders
• Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management
• In-depth professional knowledge in a number of disciplines including e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period

Desirable

• Project management experience
• Experience of working in an NHS PPU or private healthcare organisation

Expected salary

£82462 – 93773 per year

Location

Chelsea, South West London

Job date

Mon, 12 May 2025 02:22:59 GMT

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