Head of Service, Expertise Center

Position Description:

CGI – Payroll Services Center (CSP) offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our privileged relationships with clients; their satisfaction rate is indeed very high. Every day, our members assist hundreds of clients in processing the payrolls of their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 650 professionals and 60,000 clients! We are looking for a reliable and motivated person. Are you ready to play a decisive role? We are ready for you:

• Keep learning: we offer comprehensive and ongoing paid training on payroll in Canada;

Work-life balance: a flexible weekday daytime schedule;

• A work environment recognized as one of the best in Canada (Best Places to Work certification);
• Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies;
• Career development supported by a professional development plan;
• Access to the stock purchase plan, profit-sharing plan from day one;
• Social benefits that adapt to your needs: flexible insurance plan; telemedicine, and much more!

Your future duties and responsibilities:

The selected individual will be responsible for leading activities to enable stakeholders to offer our clientele the most user-friendly experience possible. The expertise center team is composed of business experts who intervene in more complex requests from our clientele and provide specific expertise for more technical needs such as API, SSO, and others. The team works closely with the other departments of the CSP. Furthermore, the expertise center will be responsible for ensuring the implementation and maintenance of best practices related to the business domain.

• Lead a group of experts and the activities of the expertise center
• Model business processes and have a Lean approach that will contribute to the continuous improvement and quality of our solutions and service
• Understand business issues and propose strategies to support the improvement of business processes and our solutions
• Participate in evolution projects by involving the required collaborators
• Promote knowledge sharing to foster the skill development of resources
• Ensure cohesion among the different departments of the CSP by advocating a culture of communication and consultation
• Encourage the mobilization and well-being of resources while ensuring a client-focused approach
• Maintain partnership relations with the other directions through a role of influence and expert advice.
• Problem-solving: Investigate and analyze reported problems, working closely with clients to understand their needs, identify root causes, and implement appropriate solutions or workarounds.

Required qualifications to be successful in this role:

• Hold a bachelor’s degree in a relevant discipline or a certificate in relevant studies.
• Have 5 years of experience in managing an Expertise Center and a minimum of 3 years in a team management position.
• Understand business issues, payroll compliance, and propose strategies to support the improvement of business processes and our solutions.
• Expertise in payroll compliance and human capital management.
• Excellent communicator and skilled in interpersonal relationships.
• Excellent team spirit and initiative.
• Organized and structured individual.
• Recognized for your open-mindedness, leadership, and ability to handle multiple tasks simultaneously.
• Autonomous and self-taught.
• Proficiency in French and English (spoken and written).
• Knowledge of Agile Methodology (an asset).

Skills:

• Business Process Management
• Customer QoS/SLA Management
• Lean Methodology

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.

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