Mosaic Sales Solutions
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Description
:
Head Quarter Customer Manager
The HQ Customer Manager plays a key role in the management of clients’ business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta. This role focuses specifically on evolving key accounts, including Distributors & Wholesalers.
- The core responsibilities of the HQ Customer Manager are:
- Sales growth for client
- Commission-based revenue growth for Acosta
- Customer satisfaction & retention
Day to day, the HQ Customer Manager:
- Delivers volume & sales objectives at assigned customers.
- Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.).
- Responsibly manages trade spend budget.
- Develops Customer Business Plans that deliver our client’s business priorities.
- Proactively calls on key decision-makers at assigned customers to sell business plans, programs & concepts that improve long-term business results.
- Oversees all client expenditures at assigned customers.
- Responsibly manages client’s trade marketing funds, processes direct shipments (via the Sales Support Coordinator) & leverages data to sell new concepts to customers.
- Creates forecasts & trade spend plans/budgets & operates within those guardrails.
- Understands & knows how to calculate & communicate ROI (return on investment).
- Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives.
- Provides timely information of selling priorities to Retail Sales Managers, as required.
- Utilizes computer systems & technology to achieve objectives.
- Completes special projects as requested.
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