Health Care Support Worker

Job title:

Health Care Support Worker

Company

NHS

Job description

The post holder will work as part of the Police Pathways Team (Health Based Place of Safety, and Joint Response Vehicle) to undertake allocated duties under the supervision of the Police Pathways coordinator within the team.The post holder will work alongside mental health practitioners, supporting patients, who are referred into the Police Pathways Team and ensuring the highest possible standard of care in accordance with the policies and procedures of Pennine Care NHS Foundation Trust.To support the Police Pathways Coordinator as part of the MHJRV service to provide an effective and efficient response to referrals from GMP and NWAS.To support patients to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, our locality EDs and S136 suites.Main duties of the jobTo provide support to Police Pathways practitioners in ensuring all patients referred into the team are cared for in line with Pennine Care NHS Foundation Trust policies and procedureso To assist qualified practitioners in assessment, planning, implementing and evaluating assessments of patients under a section 136o To ensure that patients access appropriate services.o To provide support and interventions to patients in the HBPoSAFC 27/1/25 JME-220-24 Health Care Support Worker Band 3o To sign post patients to third sector provision as appropriate other community resources such as Citizens Advice Bureau, Peer Support Service and other resources found in the Local Borough Signposting Directory.o Provide regular and practical support for patients and their carers’ in managing dignity and independence.o Assist patients to gain access to resources required to meet their needs.o Provide information on health promotion and support physical healthmanagement.o Report regularly to other members of the multidisciplinary teamAbout usWe are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester – Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

DetailsDate posted21 May 2025Pay schemeAgenda for changeBandBand 3Salary£24,625 to £25,674 a year per annumContractPermanentWorking patternFull-timeReference number311-O362-25-CJob locationsPennine Care NHS TrustTrust Headquarters, 225 Old StreetGreater ManchesterOL6 7SRJob descriptionJob responsibilitiesThis job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff. To be familiar with and comply with all Trust and departmental policies,procedures, protocols and guidelines. To be aware of and work towards the Trusts strategic goals.Standards of Business Conduct The post holder will be required to comply with the organisations standingorder and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers. The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/orresponsibilities. The post holder must comply with and support the development of theperformance standards within the service/department to ensure the service is responsive to and meets the needs of its customers. The post holder will be required to develop and maintain good workingrelationships with all patients, service users, staff, contractors and whereappropriate, members of the public. The Trust aims to maintain the good will and confidence of its own staff,patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manner. All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holdersresponsibilities to ensure they are both familiar with and adhere to theserequirements and maintain their professional membership to the relevant body. Job descriptionJob responsibilitiesThis job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff. To be familiar with and comply with all Trust and departmental policies,procedures, protocols and guidelines. To be aware of and work towards the Trusts strategic goals.Standards of Business Conduct The post holder will be required to comply with the organisations standingorder and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers. The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/orresponsibilities. The post holder must comply with and support the development of theperformance standards within the service/department to ensure the service is responsive to and meets the needs of its customers. The post holder will be required to develop and maintain good workingrelationships with all patients, service users, staff, contractors and whereappropriate, members of the public. The Trust aims to maintain the good will and confidence of its own staff,patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manner. All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holdersresponsibilities to ensure they are both familiar with and adhere to theserequirements and maintain their professional membership to the relevant body.Person SpecificationEducation / QualificationsEssential

• Good standard of general education including good numeracy and literacy skills
• NVQ 3 or equivalent
• Commitment to undertake Continuing Personal Development

Desirable

• Evidence of recent further development / training.

ExperienceEssential

• Experience of undertaking a supportive role
• Experience of working with individuals with mental health needs
• Experience of working with individuals in distress

Desirable

• Experience of lone working

KnowledgeEssential

• Understanding of mental health issues and how these impact on individuals.
• Understanding of confidentiality and data protection issues.
• Knowledge of physical health observations.

Desirable

• Awareness of local services
• Knowledge of benefits / employment systems.
• An understanding of the mental health system

Skills and AbilitiesEssential

• Ability to listen effectively
• Good written and verbal communication skills
• Ability to empathise with service users
• Ability to implement care plans for individuals with the support of others as appropriate.
• Ability to create innovative solutions to help empower service users
• Ability to work unsupervised in a range of settings
• Ability to form positive therapeutic relationships with service users and carers.
• Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
• Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
• Ability to provide practical support with daily living activities
• An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
• IT Skills
• Ability to work flexibly and to prioritise workload
• Ability to work as part of a team

Desirable

• Willingness to engage with or have undertaken Venepuncture and physical health checks training.

Person SpecificationEducation / QualificationsEssential

• Good standard of general education including good numeracy and literacy skills
• NVQ 3 or equivalent
• Commitment to undertake Continuing Personal Development

Desirable

• Evidence of recent further development / training.

ExperienceEssential

• Experience of undertaking a supportive role
• Experience of working with individuals with mental health needs
• Experience of working with individuals in distress

Desirable

• Experience of lone working

KnowledgeEssential

• Understanding of mental health issues and how these impact on individuals.
• Understanding of confidentiality and data protection issues.
• Knowledge of physical health observations.

Desirable

• Awareness of local services
• Knowledge of benefits / employment systems.
• An understanding of the mental health system

Skills and AbilitiesEssential

• Ability to listen effectively
• Good written and verbal communication skills
• Ability to empathise with service users
• Ability to implement care plans for individuals with the support of others as appropriate.
• Ability to create innovative solutions to help empower service users
• Ability to work unsupervised in a range of settings
• Ability to form positive therapeutic relationships with service users and carers.
• Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
• Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
• Ability to provide practical support with daily living activities
• An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
• IT Skills
• Ability to work flexibly and to prioritise workload
• Ability to work as part of a team

Desirable

• Willingness to engage with or have undertaken Venepuncture and physical health checks training.

Expected salary

£24625 – 25674 per year

Location

Greater Manchester

Job date

Fri, 23 May 2025 00:07:23 GMT

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