Healthcare Navigator

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Healthcare Navigator is responsible for coordinating healthcare services and referrals for IRC clients to ensure their medical and mental health needs are promptly identified and treated and they are able to establish a medical home for ongoing care.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist in providing comprehensive and required services to IRC clients enrolling or enrolled in Medical services, Behavioral Health services and Initial Health screening.

• Support timely provision and coordination of medical, dental, and mental health services, particularly for clients with serious health conditions.

• Assist clients with the selection of a primary care physician (PCP) and help schedule initial appointments once the selection has been made, ensuring each client can independently schedule their own appointments.

• Assist clients in resolving barriers to accessing medical and mental health services, including transportation, language access, and financial barriers.

• Oversee the coordination of medical schedules by working with clinical staff at medical facilities and a volunteer pool to ensure refugee health screenings are scheduled and coordinated with the direct service team and to troubleshoot any issues that arise.

• Assist clients to resolve any issues that arise concerning billing for medical services and coordination between Medicaid or other insurance plan and health providers.

• Ensure any urgent medication needs are resolved and that clients know how to fill and refill prescriptions at an accessible pharmacy.

• Assist clients to obtain affordable prescription eyeglasses if needed.

• Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of hard-copy and/or electronic files per donor funding requirements. Participate in all program meetings, staff development activities, and other duties as assigned.

• Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality.

• Other duties as assigned

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Familiarity with U.S. healthcare system and federally-funded healthcare programs strongly preferred.

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.

• Experience working with refugee and/or immigrant populations strongly preferred.

• Proficiency in IRC client language preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Attention to detail and accuracy in work product.

• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group preferred. ( Dari, Pashto)

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Valid driver’s license and access to a personal, insured vehicle; willing to drive agency vehicles as needed.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.