Human Centered Design Enablement Co-op/Intern – Summer 2025

Are you interested in both Marketing/Communications and Design Thinking? Our Human Centered Design Enablement Co-op/Internship for Summer 2025 offers a unique opportunity to advance the practice of Human Centered Design (HCD) across our organization. Ideal for students pursuing careers in Business and/or Marketing/Communications, this program provides real-world experience in the financial services industry. As a co-op/intern, you’ll support HCD training, tools, and communication efforts, manage HCD community events, and stay abreast of global trends and best practices. This dynamic role empowers you to contribute to industry-leading customer experiences and scale HCD practices within our organization. 

Position Responsibilities:

• Help build and evolve the training, tools, resources, and communications to scale the practice of Human Centered Design across the organization.
• Support Global HCD communication efforts across channels, which includes writing regular posts on Microsoft Teams channels, updating a SharePoint site, and crafting a quarterly email newsletter.
• Support members of the Global HCD Enablement Team with tasks which may include data analysis and reporting, conducting research, ideation, and facilitation, depending on interest and learning goals.
• Support HCD community events from planning to implementation, including project management and volunteer management.
• Keep a pulse on global trends and best practices in HCD and provide a perspective on how to leverage these opportunities within Manulife.

Required Qualifications:

• Curiosity! You’re open to new ideas and are excited about learning more about Human Centered Design and working in a global matrix organization.
• Interest and/or experience in Marketing, Communications, Business, Design (of any type), User Experience, Learning and Development.
• Very strong written and visual communication skills.
• Enjoy collaborating with team members and working independently and apply a growth mindset to every challenge.
• Experience with planning events and coordinating projects, and able to keep track of the small details that make up the bigger picture.
• A self-starter who takes initiative and seeks opportunities to put ideas into action.
• Great at organizing systems and processes, is detail-oriented, and can prioritize tasks.
• Comfort with data, Excel, PowerBI, SharePoint, and can make recommendations on decisions and next steps.

Application Instructions:

• Indicate your location preference in your Resume or Cover Letter (Toronto/Kitchener-Waterloo office)
• Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file.
• Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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