Hybrid Call Center Agent (Insurance Industry) in Halifax, Nova Scotia

Our client, a leader in the Insurance & Benefits Industry, is looking to hire Customer Service Specialist (Call Center) to help support their office located in the West End Halifax area on a hybrid basis.

Please note – this is a hybrid role – with the expectations of the qualified candidate being able to work in the office 3 days a week (2 days from home).

Job duties include, but are not limited to the following:

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service requests and meeting clients’ needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. This is a call center environment, so your main form of communication will be over the phone, however you will also communicate with customers over email as well. In a typical day, you will receive inbound requests, in upwards of 50+ calls a day, and from there you will have to assist the customer and document their profiles with what changes you have just made for them.

Must Have Experience/Skills:

• 1+ Years of Customer Service Related Experience (Call Center/Information Center/Service Sector/Retail Sector/Etc.)

• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams)

• Strong Communication Skills (English – Written/Verbal)

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

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À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.