Hybrid Call Center Role (Insurance Industry – Halifax)

Our client, a leader in the Insurance & Benefits Industry, is looking to hire Customer Service Specialist (Call Center) to help support their office located in the West End Halifax area on a hybrid (3 days in office – 2 days from home) basis.

Please note – this is a hybrid role – with the expectations of the qualified candidate being able to work in the office 3 days a week (2 days from home).

Job duties include, but are not limited to the following:

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service requests and meeting clients’ needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. This is a call center environment, so your main form of communication will be over the phone, however you will also communicate with customers over email as well. In a typical day, you will receive inbound requests, in upwards of 50+ calls a day, and from there you will have to assist the customer and document their profiles with what changes you have just made for them.

Must Have Experience/Skills:

• 1+ Years of Customer Service Related Experience (Call Center***Strongly Preferred/Information Center/Service Sector/Retail Sector/Etc.)
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams)
• Strong Communication Skills (English – Written/Verbal)

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

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Pay and Benefits

The pay range for this position is $21.00 – $21.00/hr.

Workplace Type

This is a hybrid position in Halifax,NS.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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