Job Description
Position Title: ICT Assistant (Client Support)
Reference Code: VN 083/2024
Job classification: G-5
Duty station: Manila (Global) Administrative Centre (MAC)
Type of Appointment: One-year fixed-term with possibility of extension
Salary: Php 799,973.00 per annum net of taxes
Context
The position is based in Manila Administrative Centre (MAC), headed by the Director of MAC. Under the overall supervision of the Senior Resource Management Officer (SRMO), and the direct supervision of the National ICT Officer, the successful candidate will provide technical support and services to users of IOM’s corporate applications and the IT infrastructure of MAC, promoting a client and service-oriented approach.
Required Qualifications and Experience
Education
- University degree in Computer Science or Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience in Helpdesk/ Service Desk roles; or,
- Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
- Specialized formal training on IT systems, business software (Microsoft Office), web-based applications, SAP HR and Financials.
- Valid and relevant Microsoft, Cisco, and/or ITIL Certifications an advantage.
Experience:
- Demonstrated experience in user and technical support with one year of which in shift/team lead role in the area of:
- project management practice;
- information management;
- infrastructure and networks;
- disaster recovery; and,
- global user support.
How to apply
Interested candidates are invited to submit their applications by 10 Jul 2024 at the latest, referring to this advertisement.
In order for an application to be considered valid, IOM only accepts online profiles duly completed.
For further information, please refer to: https://www.iom.int/vacancies/vn-083-2024-ict-assistant-client-support
IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, disability status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.
Only shortlisted candidates will be contacted.
FEES
IOM does not charge any fees at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
