ICT Officer

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Country Program Background

CRS Philippines was established in 1945 and is the longest-running CRS country program in the world. Currently, CRS Philippines focuses its work on Social Cohesion and Justice, Emergency Response, Disaster Risk and Reduction, Climate Resilience and Homes and Communities. The Philippines country program has more than 100 staff with a main office in Manila and sub-offices in Davao and Cotabato. CRS programs are implemented through a national network of partners, in close coordination with local, municipal and national government agencies. The Country Program also provides support to CRS’s work in Indonesia, Timor Leste, and the Federated States of Micronesia, and has drawn international recognition for the impact, timeliness, and innovation of its programs and approaches.

Job Summary:

You will coordinate and deliver various ICT and ICT4D related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Responsibilities for Internal Candidates

Roles and Key Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications as per CP requirements in line with Agency standards. Troubleshoot and address issues to ensure optimal performance.
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Support the Operations Team in the CP with process improvement initiatives by developing automation tools using agency-approved platforms.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff. Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Partner with program staff to support integration and evolution of digital solutions in improving program implementation. Support building capacity of program staff by supporting use and integration of digital data collection tools with ICT4D solutions (ie. Red Rose, CommCare, Power BI, ArcGIS, etc) to facilitate and track participant registration and in-kind, cash or voucher assistance distributions and service delivery.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met and ensure all support instances are documented in the ticket logging system.
• Support Virtual Engagement activities and capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT & ICT4D applications.

Qualifications for Internal Candidates

Basic Qualifications

• Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, ICT4D, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Minimum of three years’ work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.

Required Languages

• English
• Filipino

Travel – Must be willing and able to travel up to 10 %.

Knowledge, Skills and Abilities

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to effectively communicate complex, technical systems and processes to non-technical audiences.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information and ability to learn new systems and technologies.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience in capacity strengthening and knowledge management.

Preferred Qualifications

• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.
• Ability to develop solutions using the Microsoft Power Platform tools.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: none

Key Working Relationships:

Internal : Country Representative, Head of Operations, Regional ICT Manager, All CRS PH staff, and GKIM.

External : Government Entities, Subrecipients, partners (i.e. NGOs, CSO), and Service Providers.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer

Same Posting Description for Internal and External Candidates