Infrastructure & Network Manager

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The Infrastructure & Network Manager is responsible for all aspects of the Corporate Infrastructure and Network for the CDW UK & International business entity. This is a key role within our organization, reporting to the UK and International Head of Service Delivery & Infrastructure. The Infrastructure & Network Manager will continue to build and mature our Infrastructure and Network team and ensure the integrity, security and operational effectiveness of the CDW UK & International network and infrastructure platforms. CDW require a strong and pragmatic leader with experience of building high performing teams, strong working relationships and navigating matrixed organizations.

Key responsibilities

• Provide leadership to individuals and teams through coaching, feedback, development goals, and performance management. Prioritize, assign, and manage department activities and projects in accordance with departmental goals and objectives.
• Operate the department on a day-to-day basis, to ensure effective and efficient execution of the strategies and ensure high quality outcomes.
• Develop strong working relationships with other departmental stakeholders, including Legal, Enterprise Risk and Business Process Assurance.
• Responsible for all aspects of Infrastructure and Network for the CDW UK & International business entity.
• Leadership and development as well as the day-to-day operation of the Infrastructure and Network Team.
• Work closely with colleagues in our North American Infrastructure and Network function, ensuring cross-pollination and effective global support coverage.
• Work in conjunction with the Information Security function to ensure that effective security monitoring is in place for all elements of the CDW network and that appropriate response mechanisms exist to address any given incident.
• Design robust, highly available, high performance network infrastructure involving multiple distributed systems (including data centre, LAN/WAN/WLAN/SDWAN, Internet, Load Balancers, Firewalls and Network Management Platforms).
• Experience deploying and supporting complex redundant virtual environments (including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix and SQL environment).
• Specific responsibilities include installation, configuration, administration, upgrade, and maintenance of complex systems, auditing and change management.
• Support escalation of incidents as they occur out of hours.
• Maximize performance by monitoring infrastructure; troubleshooting interruption / loss of service events; scheduling upgrades; collaborating with third party support resources and fellow IT engineers on infrastructure and network optimization.
• Support all data services across the enterprise; analyses requirements and provide proactive cost and capacity planning across network, storage and compute.
• Lead projects to support capacity growth, upgrades and new products/ features, and integration.
• Relevant infrastructure and network-based tool sets experience.
• On-going maintenance and OS/Software upgrades of all Infrastructure and Network devices.
• Work with vendors and escalate accordingly to maintain Infrastructure and Network platforms and maintain services.
• Recommend and deploy changes via the change management process.
• Create, manage, and publish security dashboards, appropriate to the recipients, to show operational effectiveness.
• Manages and meets system security financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Implements industry standard information security control frameworks, utilizing templates, implementation plans, metrics and tools.
• Serves as investigative lead for security related events and/or incidents.

Qualifications, Skills & Experience Management Responsibilities

• Provide leadership to individuals and teams through coaching, feedback, development goals, and performance management. Prioritize, assign, and manage department activities and projects in accordance with departmental goals and objectives.
• Operate the department on a day-to-day basis, to ensure effective and efficient execution of the strategies and ensure high quality outcomes.
• Develop strong working relationships with other departmental stakeholders, including Legal, Enterprise Risk and Business Process Assurance.
• Responsible for all aspects of Infrastructure and Network for the CDW UK & International business entity.
• Leadership and development as well as the day-to-day operation of the Infrastructure and Network Team.
• Work closely with colleagues in our North American Infrastructure and Network function, ensuring cross-pollination and effective global support coverage.
• Work in conjunction with the Information Security function to ensure that effective security monitoring is in place for all elements of the CDW network and that appropriate response mechanisms exist to address any given incident.
• Design robust, highly available, high performance network infrastructure involving multiple distributed systems (including data centre, LAN/WAN/WLAN/SDWAN, Internet, Load Balancers, Firewalls and Network Management Platforms).
• Experience deploying and supporting complex redundant virtual environments (including SAN, HPE technologies, Windows, Red Hat Server OS, Citrix and SQL environment).
• Specific responsibilities include installation, configuration, administration, upgrade, and maintenance of complex systems, auditing and change management.
• Support escalation of incidents as they occur out of hours.
• Maximize performance by monitoring infrastructure; troubleshooting interruption / loss of service events; scheduling upgrades; collaborating with third party support resources and fellow IT engineers on infrastructure and network optimization.
• Support all data services across the enterprise; analyses requirements and provide proactive cost and capacity planning across network, storage and compute.
• Lead projects to support capacity growth, upgrades and new products/ features, and integration.
• Relevant infrastructure and network-based tool sets experience.
• On-going maintenance and OS/Software upgrades of all Infrastructure and Network devices.
• Work with vendors and escalate accordingly to maintain Infrastructure and Network platforms and maintain services.
• Recommend and deploy changes via the change management process.
• Create, manage, and publish security dashboards, appropriate to the recipients, to show operational effectiveness.
• Manages and meets system security financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Implements industry standard information security control frameworks, utilizing templates, implementation plans, metrics and tools.
• Serves as investigative lead for security related events and/or incidents.

Nice To Have

• Experience with Virtual Desktop Infrastructure (VDI) technologies (i.e. Citrix) within a complex global enterprise environment
• IDP/IPS configuration and management
• Experience of working at an International Level
• BCDR Experience
• DC Experience
• M&A Experience

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. 

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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