Inter Enterprise App Analyst – Telecom

Job Title & Specialty Area: Inter Enterprise App Analyst – Telecom 

Department: IT Tech Svcs

Location: Dallas Plano

Shift: Monday – Friday 8am -4:30pm

Job Type: Onsite

Why Children’s Health?

At Children’s Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after hours support schedule as defined within the Group. Serves as Team Leader or Project Manager for small to medium projects.

Responsibilities:

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization-wide.
• Project Management: Prepare detailed project plans.Adheres to project schedules and timelines and completes projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to leadership and appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with IT and Materials Management counterparts to coordinate necessary support as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
• Administrative: Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
• Production Support and Maintenance: On call support. Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Interface maintenance and support. Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with IT resources during upgrades and issue resolutions. Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed. Coordinate and complete tasks during unplanned downtimes including system maintenance. Support training of IS staff and end-users as needed. Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication. Daily communication with key business process owners and departmental system support staff. Explaining technical and software concepts. Stay current with new application functionality and enhancements. Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution. Utilize vendor support site to log issues for assistance in resolution. Coordinate with leadership and customer departments to implement recommended solutions. Other duties as assigned.

How You’ll Be Successful:

WORK EXPERIENCE

• At least 4 years’ work-related experience in Telecom Req
• Experience with Cisco VoIP. Req
• Telecom Experience Req
• Troubleshoot Telecom Experience. Req

EDUCATION

• Four-year bachelor’s degree or equivalent experience. Req

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement >

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