About Us
International Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over 100 countries and implemented over 300 projects. IBTCI serves government agencies, private sector companies, and several donor agencies. IBTCI specializes in monitoring, evaluation, research, and learning (MERL) and institutional support across many areas and sectors including, but not limited to, conflict and crisis, democracy and governance, agriculture, economic growth, food security, education, environment, and global health.
Job Title: Intern – IT Helpdesk
Department/Location: Vienna, VA
Reports To: Director, Information Technology
Type: Temporary Part-time (3 months contract)
Classification: Non-exempt
Clearance Required: N/A
Overview: IBTCI is seeking an Intern – IT Helpdesk to provide help desk and troubleshooting support in our Information Technology Department. This position will report to the Director of Information Technology or his designee. Though the position is currently held remotely, the successful candidate will be expected to work 2 days in our headquarters in Vienna, VA, and our satellite office in Washington, D.C.
Responsibilities
Essential Duties/Tasks and Responsibilities:
- Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and peripheral devices.
- Serve as an initial point of contact for all technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems.
- Install, configure, and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related devices.
- Manage and maintain inventory for all IT equipment.
- Perform software and hardware application installation and upgrades.
- Other duties as assigned.
Qualifications
Minimum Requirements:
- At least 6 months of work experience in a high volume, fast-paced work environment.
- Must be detail-oriented and highly organized.
- In-depth knowledge of Microsoft Windows network.
- Strong knowledge of Windows 11 and Mac operating systems.
- Previous experience with system configuration and troubleshooting.
- Oral and written fluency in English is required, fluency in another language is preferred.
Education: Associate degree in Information Technology, Computer Science, or relevant related field or Equivalent IT certifications.
Preferred Knowledge, Skills and Abilities:
- Demonstrated experience with troubleshooting hardware and software issues.
- Previous experience providing help desk support for end-users.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a team with minimal supervision.
- CompTIA A+ Certified is strongly preferred.
Working Environment: Work is typically performed in an office environment. Currently, the company is allowing for hybrid work in the District of Columbia, Maryland, and Virginia (DMV) area. This can be updated by the company.
Physical Requirements: This is largely a sedentary position that required the ability to speak, hear, see, and lift small objects up to 20 lbs.
Supervisory Responsibility: This position does not have supervisory responsibilities.
Travel: Local travel including time spent in our satellite office in Washington, D.C.
Work Authorization: The candidate must be authorized to work in the U.S.
Pay Transparency Statement: We are dedicated to ensuring a thoughtful, compliant, and equitable approach to employment compensation. Our commitment includes conducting a comprehensive salary analysis that considers individual skill sets, qualifications, business needs, internal compensation data, and industry and labor market surveys. The anticipated pay range for this position is 16 USD to 18 USD per hour.
Benefits (Applicable to Employees only, eligibility may vary for part-time employees):
- Annual Leave
- Sick Leave
- Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Educational Assistance
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K Retirement Plan
- SMART Benefit
- Global Business Travel Program
- Employee Assistance Program
- Voluntary Benefits: Employees have access to a variety of voluntary benefit options such as Pet, Legal Shield, ID Shield and Universal Life Insurance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About the Organization:
IBTCI has been in business since 1987. We specialize in Monitoring, Evaluation, Research & Learning (MERL), Institutional Support (IS), Financial & Risk Management (FRM), Supply Chain Management & Procurement (SCMP); Social & Behavior Change (SBC) and Capacity Building. We provide these services across many sectors including, but not limited to, agriculture, resilience & food security, conflict & crisis, democracy & governance, economic growth & trade, education & human capacity development, energy & infrastructure, environment & climate change, global health & WASH and humanitarian and disaster assistance. At IBTCI, our colleagues are encouraged to collaborate and be part of the solution while getting the tools and guidance needed to grow and support our clients’ missions.
IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, gender identification, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment. VEVRAA Federal Contractor.
If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability, or unable to use the online application system and need an alternative method for applying, you may contact the Talent Acquisition team at TalentAcquisition@ibtci.com (Do not send your resume to this account, for consideration please apply in our career page, https://careers.ibtci.com/jobs).