IT Business Analyst in Cleveland, Ohio

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Information Technology (IT) Business Analysts improve the Information Technology Department’s understanding of operational requirements and improve the ability to provide and show the value provided to patients and caregivers. As an IT Business Analyst, you will:

• Elicit information to analyze, document, and publish requirement.

• Assist with the evaluation and assessment of operational and business objectives and help to develop strategies to meet established goals.

• Conduct analysis of data to identify opportunities for performance improvement and strive to link performance outcomes to financial and business endeavors.

• Perform business analysis activities using a variety of techniques across diverse initiatives of varying scope.

• Assist in identifying the current state of processes, elicit attributes of them, and document models of the processes.

• Assist in identifying impacts and linkages to the business strategies, organization, and its people, data and systems, business policies and rules, and the physical assets of the business.

The ideal future caregiver is someone who:

• Has a few years of business analysis experience.

• Possesses a strong desire to learn, contribute to the team, and advance their career.

• Has analytical skills.

• Pays close attention to detail with process improvement participation.

By taking this opportunity, you will join a hardworking team that connects through weekly shared huddles and team events. You will have opportunities to attend ITIL training, earn the ITIL Foundations certification, and advance your career into Senior Business Analyst and IT Business Relationship Management (BRM) roles. This is a hybrid role and may require your presence on site at varying locations depending on current assignments.

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At Cleveland Clinic, we know what matters most. That’s why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you’ll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you’ll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Assists more senior analysts, project managers, IT leaders, etc. to assess the impact of business process changes within people, systems, operations and management.

• Involved with and uses business process modeling, analysis and design tools.

• Performs well-defined tasks using own judgment to meet objectives with some supervision.

• Works with internal clients to analyze operational flows and recommend ways to reduce steps through use of technology.

• Analyzes operational and system flows.

• Develops and recommends actions for increased productivity and efficiency.

• Conducts interviews of clients during scoping and business case development.

• Other duties as assigned.

Education:

• Bachelor’s Degree in Business, Information Technology, Management Engineering, Healthcare Operations or a related field is preferred.

Certifications:

• Certifications from the International Institute of Business Analysts (IIBA) or the Business Relationship Management Institute (BRMI) preferred.

• Certifications in Lean, Six Sigma, ITIL a plus.

Competencies (Complexity of Work):

• Appreciates and can comprehend complex situations, yet only able to achieve autonomous results on small, less complex efforts.

• Generally views actions as a series of steps.

• Has the basic capability to evaluate alternatives to the processes and guidelines depending on the situation.

Work Experience:

• Two years of analyst experience required. Operational, business process, continuous improvement and/or resource utilization experience in an information technology environment in the healthcare industry preferred.

• Five years of related experience may offset the education requirement.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to travel throughout the hospital system.

• Ability to operate a computer and other office equipment.

• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

Pay Range

Minimum hourly: $36.80

Maximum hourly: $56.13

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities