IT Business Analyst in Feltham, United Kingdom

Who are we?

Our mission is to deliver the technology that powers Cisco. We strive to enable every employee to be at their best every day, from removing the barriers to collaboration to discovering new connections and communities. We are a global leader in technology, networking, and innovation, and we believe that helping our customers and partners begins with helping ourselves.

Our team delivers best-in-class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience.

As an IT analyst on our team, you will collaborate closely with the Product Owner and internal stakeholders from various business organizations to analyze competing applications and agree on the recommended standard within Cisco. This will reduce friction and cost within Cisco by removing duplicate tooling and enhancing governance.

What You’ll Do?

• Research and perform analysis on applications within a predefined category and provide recommendations on approved standards.

• Identify all the competing applications for that category, using industry standards.

• Pulling and analyzing spend, install,ation and usage data per organization.

• Collecting and analyzing use cases from stakeholders

• Performing feature comparisons and consulting with the vendor to discuss roadmaps when there are gaps.

• Measuring each application against established criteria including usage, cost, UX, AI, and Accessibility.

• Liaising with gating teams across Cisco to ensure that recommended applications meet the standards, such as architects and security.

• Create and present recommendations based on analysis to the leadership and cross-functional leadership as part of the existing monthly Application Advisory Board.

• Review the current business procedures, processes, and policies and recommend any new ones.

• Document and update operational and support processes, including SharePoint pages.

• Work in an agile format within sprints, involving the creation and updating of user stories within Jira.

Who you’ll work with?

You will be part of the Applications@Cisco team, which collaborates closely with multi-functional IT & Business teams to analyze and establish app standards. As a member of this team, you will also work with senior management individuals, non-IT multi-functional partners, architects, and stakeholders. Possessing well-developed analytical, diagnostic, and problem-solving skills is essential.

Who are you?

A strong collaborator and determined self-starter who takes initiative and works on all tasks and initiatives with minimal guidance. Collaborate optimally by listening to peers and partners, driving common ground through influencing skills, and working with others to find the best possible solution. A team member who thinks creatively to find optimal solutions to problems and is always ready to learn modern technology, tools, and processes. You are well-organized and pay close attention to detail.

• Very detailed driven.

• Excellent organizational skills with the ability to multi-task & manage workload effectively.

• 2+ years of experience in Business Analyst , Software Asset Management role or similar with well developed analytical, diagnostic and problem solving skills.

• Great written, presentation, and verbal communication skills.

• Ability to creatively approach and solve situations.

• Self-motivated and the ability to learn quickly.

• Communicates effectively with both IT and Business team members.

• Must be hands-on, with a “roll up your sleeves” attitude to drive program success.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.