IT Business Analyst in FORT SMITH, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4238210
Summit Utilities

IT Business Analyst
FORT SMITH, AR, US
Full-Time
30+ days ago
2488

Join our Growing Team and see why Summit Utilities, Inc was named as
one of the Fastest Growing Denver Area Private Companies 2019 and 2020;
Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best
Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and
Missouri 2023. Summit was also recently named one of Forbes 2023
Americas Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable
and clean burning natural gas service to homes and businesses in
Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the
Summit team means embracing excellence, diversity and innovation,
committing to safety each and every day, and doing all that we can to
serve each other, our customers and the communities where we live. We
aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for Business Analyst with the
opportunity to work hybrid from our office in Fort Smith, AR.

POSITION SUMMARY:

The purpose of this role is to own and manage end to end solution delivery and support for enterprise systems, applications, and related integrations. Business Analysts are responsible for ensuring Summits enterprise systems and integrated applications are highly available, efficient, and well understood by end users and stakeholders. Successful candidates are comfortable working in a fast-paced environment and have a passion and skillset for using technology to solve problems. The Business Analyst is a key contact between Team Members, Solution Providers, and IT staff and must have excellent verbal and written communication skills. Because of the fast-paced environment, the Business Analyst will also be called on to provide support and drive solutions to completion by working with all involved parties as well as being a significant individual contributor.

This position requires excellent client services and technical skills.
It is also desirable to have expertise with architecture, design, and
other enterprise software suites. Additionally, documentation, mapping,
and presentation skills are expected. Successful candidates should have
a high energy level and the ability to communicate clearly and
effectively with both business and technical audiences.

PRIMARY DUTIES AND RESPONSIBILITIES

Work closely with Team Members of ERP and other systems to analyze,
document, recommend, and implement improvements to existing systems and
processes.

Identify and troubleshoot issues related to enterprise applications and
systems.

Manage and drive necessary efforts with internal and external teams to
resolve issues in a timely manner.

Responsible for creating Business Requirements Documents (BRD) and
leading the execution of the BRD, working alongside other IT resources
in a techno-functional capacity.

Develop and document test cases and participate in system testing.

Create and deliver training sessions on systems and processes.

Develop and maintain accurate system and process documentation.

Provides leadership, training, coaching, and guidance to junior staff.

PI242607019

Summit Utilities is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.