IT Service Desk Apprentice

Job title:

IT Service Desk Apprentice

Company

QA Apprenticeships

Job description

Employer description:
Birketts is an ambitious full service, top 50 UK law firm, operating in East Anglia, London and the surrounding areas. With a rich heritage spanning over 150 years we’ve built an enviable track record advising businesses, institutions and individuals in the UK and internationally.We are committed to our culture of a supportive and inclusive firm, where individuals are valued and provided with an environment where they can flourish.Overview:
We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship.Duties: [you will be responsible for:]

• Providing first line IT Support to our 900+ employees
• Ensuring consistently accurate data inputting into the Service Desk Management tool
• Working within the agreed SLA’s for communication, escalation, response times
• Escalating accordingly to the relevant teams
• Working collaboratively to support ticket volumes
• Understanding user constraints and providing a friendly and professional customer service

What we are looking for:
You will need the following skills:

• Basic IT skills
• Customer focussed
• Proactive
• Confident communication skills
• Team player

Drive — location not duties:
Please Note – Being able to drive is preferred but not essential as long as you are within an hour commute.Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information, please visit the UK ENIC website.Working week:
37.5 hours per week,
9am – 5:30pm,
Monday to Friday.Benefits:
One of the best things about joining Birketts is our rewards package. At Birketts we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.You can expect to receive:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare – BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance – 4 x salary / Permanent Health Insurance
• Paid ESG (Environmental, Social and Governance) day
• Enhanced Maternity/Paternity Leave
• Gym Flex membership
• Electric car scheme
• Dress for your Day Policy
• Discounted legal services
• Agile Working Policy
• Season Ticket Loan

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Apply now!

Expected salary

£14000 – 16000 per year

Location

Ipswich, Suffolk

Job date

Fri, 13 Sep 2024 06:57:40 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.