IT SPECIALIST (NETWORK INFRASTRUCTURE), NF-4/RFT, INFORMATION MANAGEMENT BRANCH, CAMP FOSTER

Duties

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE: IT Specialist

BUSINESS TITLE: IT Specialist (Network Infrastructure)

FLSA: Exempt

JOB SERIES: 2210 PAY LEVEL: NF-04

INTRODUCTION:

This position serves as an Information Technology (IT) Specialist (Network Infrastructure) within the Information Management Branch, Marine Corps Community Services (MCCS) Division, Marine Corps Base, Camp S.D. Butler, Okinawa, Japan. This position is responsible for maintenance and daily operation of the network routers, switches, Wi-Fi, CCTV, VOIP, and telecommunication equipment. The work involves analytical and evaluative duties related to networking with primary knowledge requirements of MCCS IT infrastructure and network design principles and concepts.

DUTIES AND RESPONSIBILITIES:

Monitors network performance and conducts diagnostic and detailed analysis of network routers, switches, and wireless equipment. Uses collected data to take corrective action to problems and to reverse negative trends before network problems occur. Some of the network problems being analyzed and corrected includes outages, network response, routing protocols, VLAN configurations, CCTV, VOIP, and radio frequency. Isolates network outages to determine which component is inoperable. Provides recommendations and/or resolutions concerning network problems or issues.

Configures, installs, tests, and performs maintenance on a vast variety of wide area and local area network hardware and software. This equipment includes but is not limited to routers, switches, DSLAM, connectivity devices, network appliances, wireless equipment, VOIP, CCTV, and various network applications.

Performs duties of network connectivity monitor, and takes proactive and reactive actions to outages and problems.

Ensures network equipment is properly backed up and the configurations secured.

Maintains service ticket database and associated paper work. Responds to high level service tickets and projects. Informs manager of the status.

Monitors the status of network circuits, and takes corrective or coordinating action with the appropriate agency.

Conducts advanced preventive maintenance on network system hardware and software.

Survey requirement for network connectivity, install LAN cables and patch panels.

Knowledge of Digital Headend.

Attends technical conferences and meetings to keep abreast of new software and hardware

products for use in MCCS.

Provide advanced technical assistance via phone and in person to customers and

technicians concerning system operation. Performs follow up to check for customer satisfaction,

quality of work, and job completion. Alerts higher level supervisor, or proper point of

contact when problems arise concerning work performance and customer satisfaction.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Propose ways to update and modernize the network.

Performs other related duties as assigned by the Network Manager.

Position may require traveling for temporary assigned duty from Okinawa, Japan to other areas within MCIPAC.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

PHYSICAL REQUIREMENT:

Must have the ability to lift up to 50 pounds and perform cable installations.

BASIC REQUIREMENTS:

1. Successful completion of a 4-year degree in accredited college or university in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge, OR four years of progressively responsible network experience that demonstrates skill and knowledge of enterprise network connectivity including in-depth knowledge of network sub systems, with emphasis on routing, switching, and telecommunications.

QUALIFICATION REQUIREMENTS:

1. Experience in network routing and switching that demonstrates excellent skills and knowledge of IP routed networks with emphasis on configuration, engineering, and system deployment.
2. Experience in CCTV, VOIP, and Access Points/Wireless LAN Controller that demonstrates excellent skills and knowledge of network connectivity with emphasis on configuration, engineering, and system deployment.
3. Experience in Digital Headend with emphasis on troubleshooting and engineering, and system deployment.
4. Experience in telecommunications standards, fixed plant cabling and telephone technologies.
5. Experience in working in a large scale IT maintenance work center, with knowledge in maintenance concepts and methods.
6. Knowledgeable in data security, with practical experience in PCI, HIPAA, and PII highly preferred.
7. Security+ certification required within 6 months, and CCNA highly preferred but not required.
8. A strong background in customer service in a support role.
9. Ability to effectively communicate orally and in writing.

This position has been designated as a position of trust. The incumbent must be eligible for a Tier 3 (Secret Clearance) background investigation to satisfy IT Level II designation. Appointment and continued employment is subject to a favorable adjudication of the security investigation.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Due to the nature of work in this position, the incumbent may serve in an “on call” duty status outside of normal work hours that includes: remaining in a reasonable call back radius, carrying a cell phone or pager, or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

• Education/certification certificate(s), if applicable.
• If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT’S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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• Benefits
• Help
• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
• The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

Varies – Review “OTHER INFORMATION”

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request

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