IT Telecom Support Professional

Job Title

IT Telecom Support ProfessionalAgency

Texas A&M University

Department

Technology Services – IT Enterprise Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of Telecom IT Support Job 

Join our dynamic team as a Telecom Support Specialist! We’re seeking a proactive individual with a Bachelor’s degree or equivalent experience, and at least one semester of customer service or student worker experience. Ideal candidates will have a background in IT or business management and experience with VoIP, Wireless, Video, Surveillance, and Door Access systems. 

You will be the IT Support Specialist the Central Help Desk and other service desks reach out to for assistance with advanced Tier 1 and Tier II issues. This on-site role is based in College Station, Texas. 

Key Responsibilities: 

• Manage and fulfill Telecom service requests, coordinate departmental moves, and support workflow.
• Resolve technical issues, liaise with vendors, and provide advanced Tier I and Tier II support.
• Ensure compliance with quality standards, manage inventory, and recommend process improvements.
• Provide resource estimates, progress reports, and correct customer information.

Skills Required: 

• Excellent multitasking, communication, and troubleshooting abilities.
• Quick learner with software knowledge and adaptability.
• Ability to collaborate effectively with employees at all levels and across various departments.
• Ability to balance multiple priorities and work cooperatively in a fast-paced environment.

Preferred Qualifications: 

• Cross-disciplined IT skills, report writing, client relations, and knowledge of ITIL.

What is next?

Apply now to be part of a team that values innovation and collaboration! 

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

For additional information on benefits Click here 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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