JOB – Telecom BizOps Production Support Manager Location :Multiple (Hybrid Role) Full time

Telecom BizOps Production Support Manager

Location : Seattle, WA/ Atlanta, GA/ Frisco, TX & Kansas, KS (Hybrid Role)

Full time

What you need:

• Bachelor’s degree in IT, Computer Science, or Telecommunications.
• 12+ years of experience in telecom production support, BizOps, or IT operations.
• Experience in managing L1/L2 support teams and working with third-party vendors.
• ITIL/Cloud certification (preferred).
• Excellent problem-solving and analytical skills to quickly resolve production issues.
• Strong stakeholder management, working with IT, business teams, and vendors.
• Ability to lead high-pressure, 24/7 support environments with quick decision-making.
• Experience in Telecom Order, Subscription Management, Billing and IoT Systems (non-core wireless)
• Knowledge of SQL, API integrations, and troubleshooting logs for root cause analysis.
• Familiarity with incident management tools like ServiceNow, Jira and Confluence
• Strong ITIL process foundational knowledge
• Hands on experience on Reporting tools such as Power BI will be a plus.
• Strong Azure Cloud platform knowledge and experience in deployment and managing applications through automated deployments and support operations on Microsoft Azure
• Splunk Log, Azure Log monitoring is nice to have

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