JOB – Telecom BizOps Production Support Manager Location :Multiple (Hybrid Role) Full time

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Telecom BizOps Production Support Manager

Location : Seattle, WA/ Atlanta, GA/ Frisco, TX & Kansas, KS (Hybrid Role)

Full time

What you need:

  • Bachelor’s degree in IT, Computer Science, or Telecommunications.
  • 12+ years of experience in telecom production support, BizOps, or IT operations.
  • Experience in managing L1/L2 support teams and working with third-party vendors.
  • ITIL/Cloud certification (preferred).
  • Excellent problem-solving and analytical skills to quickly resolve production issues.
  • Strong stakeholder management, working with IT, business teams, and vendors.
  • Ability to lead high-pressure, 24/7 support environments with quick decision-making.
  • Experience in Telecom Order, Subscription Management, Billing and IoT Systems (non-core wireless)
  • Knowledge of SQL, API integrations, and troubleshooting logs for root cause analysis.
  • Familiarity with incident management tools like ServiceNow, Jira and Confluence
  • Strong ITIL process foundational knowledge
  • Hands on experience on Reporting tools such as Power BI will be a plus.
  • Strong Azure Cloud platform knowledge and experience in deployment and managing applications through automated deployments and support operations on Microsoft Azure
  • Splunk Log, Azure Log monitoring is nice to have

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