Bachelor’s degree in IT, Computer Science, or Telecommunications.
12+ years of experience in telecom production support, BizOps, or IT operations.
Experience in managing L1/L2 support teams and working with third-party vendors.
ITIL/Cloud certification (preferred).
Excellent problem-solving and analytical skills to quickly resolve production issues.
Strong stakeholder management, working with IT, business teams, and vendors.
Ability to lead high-pressure, 24/7 support environments with quick decision-making.
Experience in Telecom Order, Subscription Management, Billing and IoT Systems (non-core wireless)
Knowledge of SQL, API integrations, and troubleshooting logs for root cause analysis.
Familiarity with incident management tools like ServiceNow, Jira and Confluence
Strong ITIL process foundational knowledge
Hands on experience on Reporting tools such as Power BI will be a plus.
Strong Azure Cloud platform knowledge and experience in deployment and managing applications through automated deployments and support operations on Microsoft Azure
