Lead Consultant – Telecom Analyst – Telecom Circuit Provisioning, Billing management & Regulatory

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Lead Consultant – Telecom Analyst – Telecom Circuit Provisioning, Billing management & Regulatory 

We are seeking a skilled Telecom Analyst with a focus on Telecom circuit provisioning, Telecom Billing Management, contract management and an understanding of regulations from the Indian Department of Telecommunications (DoT) and TRAI. The ideal candidate will manage Telecom Circuit provisioning, telecommunications contracts, ensure regulatory compliance, and support telecom-related business operations. This role is crucial for Day-to-day operations of Telecom, link provisioning compliance of Indian telecom regulations, optimizing contract terms, and mitigating risks. 

Responsibilities 

• Contract Management:
• Analyse contract terms and ensure alignment with organizational goals and regulatory compliance.
• Monitor and track contract deliverables, timelines, and key milestones to maintain optimal service levels and contract performance.
• Ensure adherence to agreed terms, resolve disputes, and coordinate with legal teams on complex issues.
• Regulatory Compliance:
• Maintain knowledge of regulations and guidelines issued by the Indian Department of Telecommunications (DoT) and other telecom regulatory bodies.
• Ensure that all telecom operations and contracts comply with DoT regulations, standards, and reporting requirements.
• Stakeholder Collaboration:
• Work closely with internal teams such as procurement, finance, legal, and IT to align telecom needs with budgetary, operational, and compliance requirements.
• Liaise with telecom vendors and service providers to deliver the telecom links as per solutions and maintains day to day telecom circuit operations.
• Provide stakeholders with regular updates on telecom link delivery, compliance matters, and telecom trends in the Indian market.
• Cost Optimization and Risk Management:
• Conduct cost analyses on telecom expenses, identifying opportunities for cost savings and more efficient telecom operations.
• Proactively identify risks related to contracts and regulatory non-compliance and develop strategies to mitigate those risks.
• Recommend and implement improvements to processes for contract management and regulatory compliance.
• Reporting and Documentation:
• Maintain detailed records of telecom link provisioning, contracts, vendor interactions, and compliance documentation.
• Prepare and present regular reports to senior management, highlighting telecom performance, compliance status, and potential risks.
• Document telecom policies and procedures, ensuring alignment with both company standards and Indian telecom regulations.

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Bachelor’s degree in Telecommunications with CCNA preferred
• Experience in telecom link provisioning, telecom billing contract management and regulatory compliance, preferably within the Indian telecommunications industry.
• Basic knowledge of the Indian Department of Telecommunications regulations, policies, and standards.
• Strong understanding of telecom infrastructure, services, and vendor landscape in India.
• Excellent negotiation, analytical, and communication skills.
• Proficiency in MS Office applications.
• Ability to work effectively with cross-functional team

Preferred Qualifications/ Skills 

• Candidate should have good understanding of Telecom Technologies, IT Finance and Billing management.
• Candidate should have written & verbal English communications skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training. 

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