Lead DevOps Engineer

Job title:

Lead DevOps Engineer

Company

SITA

Job description

Job Description:OverviewWelcome to SITAAs a DevOps Operations Engineer, you’ll collaborate with development teams in an agile environment to ensure seamless product delivery to our Operational Teams. Your role involves testing, implementing, and improving processes to maintain product quality.We seek a forward-thinking individual with a broad skill set in both development and operational support, including automation, live operational support, and monitoring. A solid understanding of release management, deployment, infrastructure provisioning, systems administration, and security best practices is essential.You will ensure the highest level of service operations availability, maintaining and monitoring systems and products. You’ll work closely with Production Support Teams to maintain service delivery quality through continual feedback.Your role supports SITA’s competitive strength and business growth by equipping Global Operations Teams with the skills and knowledge to deliver excellent support and stable products to our customers.Reporting to the Service Owner, you’ll be part of the Design Service Excellence Team, performing all Service Operations activities according to SITA standards and procedures.Are you ready to be part of the future?What you will do:

• Provide Service Operations support to internal and external customers per SLA for Product Management Products.
• Ensure proper functioning and maintenance of all serviced systems and products.
• Act as the customer point of contact, coordinating with internal resolver groups and the Service Desk to maintain high customer service and communication standards.
• Minimize restoration times by escalating to specialized resolver groups as needed per customer SLAs and monitoring requirements.
• Manage the replacement of faulty equipment and ensure timely replenishment of spares per availability and sparing policy.
• Ensure Service Operational Teams adhere to high standards for incident and problem management by providing guidance and support.
• Support senior team members with management reporting and coordination of daily tasks.
• Use appropriate tools and equipment for installation, intervention, and repairs as per Service Operations and Delivery guidelines.
• Execute Change Management, Configurations, Design, and Implementation for supported products and systems.
• Continuously document lessons learned, known errors, and operational knowledge for improved services.

QualificationsWho you are:

• Minimum 8 years of experience in deploying or supporting application software, including multiple full lifecycle implementations.
• Formal project management training is desirable.
• 5 years of experience with Linux (RHEL / Alma Linux / CentOS)
• 5 years of experience with VMWare
• 5 years of experience with Messaging protocols (MQ)
• 5 years of experience with Cloud Hosting – AWS/Azure Administrator Level
• 5 years of experience with Databases (Oracle/ Mongo/Maria)
• Kubernetes(desirable)
• Air Transport Industry (Desirable)
• Minimum 8 years of experience in deploying or supporting application software, including multiple full lifecycle implementations.
• Formal project management training is desirable.

What we offer:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team’s needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Expected salary

Location

Letterkenny, Co Donegal

Job date

Thu, 06 Jun 2024 03:22:41 GMT

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