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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Lead Service Center Specialist!
THE ROLE: The Lead Service Center Specialist will be responsible for acting as a team lead for the customer experience specialist helping analyze and resolve problems as well as executing the more difficult tasks for rental projects, contracts, customer upgrades, customer orders, inventory resolution, branch scheduling, varied and complex mechanical and/or electrical service duties with Godwin and Flygt rental pumps. The Lead Service Center Specialist will ensure that customer contracts, billing, invoicing, and issues of any administrative nature are resolved in a timely fashion. This role will also:
We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Travel Requirements:
QUALIFICATIONS:
Education & Experience Requirements:
Skill Requirements:
DAY IN THE LIFE: General office environment and use of computer equipment. (Light Lifting 20-25 pounds) In this role, the working environment is mostly indoors but may frequently be exposed to outdoor weather extremities, use of PPE, exposures to hazardous material, loud noise, etc. and the physical demands may include but not limited to regularly sitting, standing, bending, stooping etc.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
We foster a positive, equitable and progressive workforce and are committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact Human Resources, Christy Walsh at Christy.Walsh@xylem.com. Please note that this contact is for accommodation purposes only. Applications will not be accepted via email.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
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