Level 1 Service Desk

Job title:

Level 1 Service Desk

Company

Job description

Provide IT support to customers in a professional and friendly manner. Answering the Helpdesk Support phone calls, texts, tickets and chats. Support senior engineers on projects. Resolve tickets and ensure they are completed within SLA’s. Fully document all troubleshooting steps and create knowledge base articles of resolutions. Monitor system alert tickets and be proactive in remediation of issues. Remotely troubleshoot and quickly diagnose issues. General user support for office applications, MS Office, Windows 10, iPhone / iPad and Corporate Mobile device/Smart Phone Support. Support and management of multi-function devices. Actively seeking opportunities to improve client’s IT systems and IT operations. Maintaining strong client relationships and delivering excellent customer service. Problem solving and good decision making is an essential part of this role

• Sector:

Career Level

• Experienced [Non-Managerial]

Expected salary

€34000 per year

Location

Southside Dublin – Lucan, Co Dublin

Job date

Fri, 30 Aug 2024 02:02:38 GMT

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