Lloyds – On Call Customer Service Assistant, Halifax

End Date

Wednesday 14 July 2021

Salary Range

£18,385 – £18,410

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Come and join Lloyds Bank and help our customers achieve their goals by supporting our purpose of Helping Britain Prosper.

Whether they’re saving, spending or borrowing, we want you to help our personal and business customers navigate through their individual journey.

Job Description

Lloyds Bank is proud to serve the people, businesses and communities of Britain. With over 1,000 high street branches, 10 million customers and award-winning online, mobile and telephone banking services. This is supported by a network of Commercial Banking and Private Banking relationship managers across England and Wales. You could join one of the UK’s leading retail and commercial banks serving millions of customers, every day.

Our branches add value by providing the human touch in the modern digital era, supporting customers with complex needs. As the largest Retail Bank in Britain we’re proud to be one of the most recognised brands on the High Street. We offer a comprehensive range of financial products and services –shaped to suit individual needs.

Your Purpose

Your role as an On Call Customer Adviser is to help us cover peak demand when needed, and to ensure we always have a team of people ready, when needed to new and existing customers with their financial and service needs via a choice of channels.

You’ll focus on helping our customers by being ready to provide support with expertise when needed, putting things right when they go wrong. Delivering an excellent customer experience will be key, ensuring all customers are dealt with efficiently and expertly.

Ensuring fair outcomes for all customers including those that are vulnerable. Helps Britain prosper by making appropriate referrals to the right person or channel of choice. Supports and embeds Lloyds Banking Group priorities by adhering to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility.

Being our customers’ first point of contact – a friendly face when they walk into the branch will be critical. Working across several branches you’ll develop new relationships, build a network to support your future career and see first-hand the impact you can have.

Your Hours

Being employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You’ll work various hours which will typically cover our customers peak demand times, as well as during holiday periods.

Because customers visit several branches, we need you to work flexibly as part of a dedicated team across different branches in the local area.

Our branches are open at varying times Monday to Saturday (with some opening Sundays). To ensure we can support our customers when they need us so your flexibility will be needed at key times.

Because we value your flexibility, we’ll do our best to facilitate working hours that are suitable to both you and the business.

Our award winning flexible working will allow you to complete that project for your college studies, pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find a work/life balance that suits you.

We have advertised our full-time salary however, this will be pro-rata for reduced hours working.

Your Induction Training 

We’ll support you to complete your Induction training within your first 8 weeks. This will include 4 workshop courses, digital based learning and pre-course work. As this will take approximately 80 hours plus an estimated additional 56 hours to practice and embed your learning you’ll be required to work additional hours in your first 2 months.

Your Day

• Greeting customers as they call or visit our branches
• Helping them with many of their day-to-day queries or to use our technology
• Supporting a number of branches within your local area
• Really getting to know your team and your colleagues, working with your team to make life easy for our customers.
• Supporting initiatives within the local community

Your Future

You’ll open up a range of opportunities to learn, grow and develop with us and our broader Group. From the beginning we’ll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience.

You’ll be able to show some of your key skills, including:

• How your friendly approach has helped to identify customer needs and exceed their expectations.
• That your attention to detail, and your dedication to taking ownership are key to meet our customer needs.
• How you can work independently and collaboratively in achieving the right outcome.
• Demonstrating that by following processes and procedures you’re able to resolve customer enquiries

Your Benefits

Our colleague reward package can be tailored to suit your lifestyle. You’ll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits from private healthcare, colleague share schemes, pension schemes to buying or selling your holiday allowance.

If building a great team within an inclusive environment where customers, colleagues and communities are appreciated every single day is as important to you as it is to us – you can help us build a bank of the future by applying today.

You Joining Us. Together We Make It Possible.

Our roles generate a lot of interest and occasionally we have to close the adverts slightly earlier than stated on our website. So if you think working with us could be right for you, please apply now.

The diversity of experience amongst our colleagues makes our workplace outstanding. We recognise that everyone is different, and we value the outstanding differences that each of our colleagues brings to work every day which is why together, we’ll help Britain prosper and become the Best Bank for Customers. We’re proud of the culture we’re building.

Apply today to an organisation that values your contribution and empowers you to make a difference.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

In order to meet regulatory requirements under the conduct rules, the Group expects that all colleagues applying for or undertaking a role which is covered by these rules must abide by them at all times. You must keep the interests of customers and clients at the forefront of your daily activities and exercise appropriate skill, diligence and integrity in all aspects of your role to avoid any breaches of the conduct rules.