Loan Verification Agent (Hybrid)

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are looking to hire Loan Verification Specialists to join our team. In this role you will interact with potential borrowers to clearly guide them through the document requirements, answer questions regarding income verification and timelines while protecting the customers’ identity. Guide the customer from the beginning to the end of the Verification process.

Compensation: $18.00 per hour ($35,000-$26,000 per year)

What You’ll Do:

• Manage inbound and outbound calls from customers regarding loan applications.
• Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.
• Review and process loan applications from submission to completion.
• Obtain and evaluate information and documents for authenticity and accuracy.
• Assess and calculate income utilizing income and tax documents.
• Utilize multiple systems to capture customer interactions with precise notation.
• Achieve monthly production goals while maintaining quality standards.
• Strive to resolve the customer’s request in one call while creating an exceptional experience for the customer.
• Champion company core values and other company programs
• Other duties as assigned

What We’re Looking For:

Experience:

• Prior experience in call center, financial services, or loan processing role is preferred but not required

Education:

• High school diploma or equivalent is required
• Additional education in finance or business is an asset

Skills:

• Strong attention to detail and accuracy in reviewing loan documentation
• Excellent verbal and written communication skills to interact with customers and internal teams
• Ability to handle confidential information with professionalism and integrity
• Proficiency in computer systems and software; including CRM tools and Microsoft Office

Attributes:

• Problem-solving mindset with the ability to think critically under pressure
• Customer-focused with a commitment to delivering high-quality of service
• Adaptability to shifting priorities and deadlines in a high-volume call center

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. 
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

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