Manager, HR Service Center

Manager, HR Service Center

Support Center – Rosemead

Job Description

Summary of Job Description:

The Manager, HR Operations and Service Center position is responsible for day-to-day management of all or part of the HR Service Center, depending on scale. This position implements the overall strategies and policies developed by HR leadership. This position oversees efficient operation of the HR Service Center by achieving key performance metrics. The Manager manages capital improvement projects and drives improvement in overall service levels and transactional efficiencies. This position fosters a positive and productive work environment, building the team and motivating staff for high performance

You’ll get a chance to:

• Responsible for day-to-day management of all or part of the HR Service Center, depending on scale.
• Oversee efficient operation of the HR Service Center by achieving key performance metrics set, including monitoring call wait times, increasing e-mail response times, appropriate staffing ratios, solving issues turnaround time, team’s individual ticket or project, labor costs and other performance indicators.
• Provide direction and reallocates resources in a timely manner and where necessary to meet key performance metrics
• Provide coaching and feedback to each team member as necessary to ensure that they meet goals and assignment deadlines.
• Drive continuous process improvement and data-driven decision making to continuously evolve and improve HR operations, including conducting root cause analysis, mine and visualize data, and identify success measures to drive maximum business impact
• Create roadmap and cadence projects/communication to Operations.
• Serve as the liaison between HR Service Center and other teams in rollouts for both internal team and Operations.
• Model effective and efficient collaboration with internal and cross-functional teams.
• Effectively interviews, hires and onboards new team members.
• Provide training and coaching as continuously monitoring team’s performance.
• Foster positive and productive work environment, building the team and motivating staff for high performance
• Lead team in effectively collaborating with the Learning and Development staff, Field HR or other departments to provide training on HR processes to Operations associates.
• Lead in training program for Operations and internal team including content creation, planning and follow up.
• Develop team members to be able to facilitate training in the field.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*
• Benefits available for eligible permanent full time associates

Your background and experience: 

• Bachelor’s degree required; business and/or HR major preferred.
• Minimum five years of experience in a retail/hospitality operations Call Center environment, with increasing management responsibility.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position.

Pay Range: M2: $112,500 – $158,000 / Annual

• Within the range, individual pay is determined using various factors, including work location and experience.

ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.

Panda Hiring Assistant

Conversation Started • Nov 13

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Hi! I’m your personal Panda Hiring Assistant. Thank you for your interest in Panda Restaurant Group! If at any point you’d like to start your conversation over or submit an application for a different position, please send “New”.

Panda Hiring Assistant said, Hi! I’m your personal Panda Hiring Assistant. Thank you for your interest in Panda Restaurant Group! If at any point you’d like to start your conversation over or submit an application for a different position, please send “New”.

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