Manager, Network Operations Support Manager, Network Operations Support
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As the Network Technical Operations Lead, you will play a pivotal role in ensuring the stability, performance, and security of our customer’s network infrastructure. You will lead a team of talented network professionals, collaborating with cross-functional teams to implement, maintain, and optimize our network systems. The ideal candidate will possess strong technical expertise, excellent leadership skills, and a commitment to delivering high-quality solutions.
Responsibilities:
Interface with Client, internal stakeholder like Service Management Office, OneCare Service Managers (SM) on all client’s ops matters in Preventive Maintenance.
Manage a team of Ops engineers on Network Preventive Maintenance to plan, execute and ensure correct database records and support SM to interface with client.
Lead the response to network incidents, working closely with the team to troubleshoot and resolve issues promptly.
Ensure the engineers are up to mark for the work, plus training and upgrading.
Develop and implement proactive measures to prevent network outages and minimize downtime.
Take Lead in working with various client’s divisions (Network sides) on operation improvement and analysis to better support the client.
Key contributor for continuous operation improvement for OneCare Support.
Manage relationships with network hardware and software vendors to ensure timely support and resolution of issues.
Evaluate and recommend new technologies and solutions to enhance network capabilities.
Requirements:
Bachelor’s degree in Computer Science/Engineer, Information Technology, or a related field.
Proven experience in a senior network engineering or leadership role.
Strong technical proficiency in network protocols, hardware, and software.
Demonstrated experience leading and managing technical teams.
Relevant Network certifications such as CCNP, CCIE are a plus.