Manager – Network Operations & Support (Network Operations & Support) – B3101_2
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Purpose – Broad objective of the role
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Minimum qualification & experience
- Graduation with 4-7 years of relevant experience
Other knowledge/skills
- Troubleshooting experience of network, equipment and service level faults
- Ability to write and present a comprehensive vulnerability assessment report.
- Understanding of domain and related technologies
- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Key Responsibilities
- Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
- Manage new enhancements/issue resolution.
- Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
- Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
- Identify day to day manual activities, repeat tasks and leading the effort to automate them.
- Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
- Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
- Manage network equipment maintenance and security operations for all sites.
- Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
- Performing repair and maintenance and restoring service for optimal customer satisfaction
- The role may be an individual contributor or may lead a small team.
Technical Competencies
Knowledge / Skills
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