Manager, Network Services, Americas

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Network Services Manager!

THE ROLE: As the Network Services Manager, you will play a pivotal role in developing, maintaining, supporting, and optimizing critical functional areas, with a strong focus on enhancing our network infrastructure. Your leadership will be instrumental in driving excellence in network services, fostering a culture of collaboration, and ensuring the reliability and performance of our network infrastructure. Excellence in this critical role will be defined by high impact behaviors that drive performance, collaboration, and continuous improvement across the team and the organization. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES:

• Incident and Problem Management: Lead the incident management and problem management processes to ensure swift resolution and prevention of issues, utilizing data driven metrics for monitoring and reporting.
• 24/7 Network Availability: Take ownership of the network’s voice and data availability, ensuring that systems are consistently operational and resilient.
• Team Development and Leadership: Build, mentor, and lead a high performing technical network team, both locally and remotely. Foster a culture of collaboration and accountability, empowering team members to excel in their roles.
• Proactive Communication: Maintain open and proactive communication regarding network health, potential impacts, executive escalations, and critical analyses to management and key stakeholders, ensuring transparency and trust.
• Problem Management Process: Develop and refine the problem management process to enhance long term network performance and stability, driving a culture of proactive issue identification and resolution.
• Process and Control Definition: Establish clear processes and controls for on call support, ensuring that team members are equipped and prepared to handle any incidents efficiently.
• Guidance and Support: Provide strategic guidance and support to network operations, driving initiatives to maintain the highest levels of network service availability and performance.
• Continuous Improvement: Champion a continuous improvement mindset, identifying opportunities for enhancing network services and team efficiency.
• Root Cause and Corrective Action Leadership: Lead expert investigations into root causes of operational issues across network infrastructure and hardware platforms, implementing corrective actions to prevent recurrence.
• Empowerment through Procedures: Facilitate the empowerment of peer departments by providing them with effective procedures and tools, ensuring they can support business objectives seamlessly.
• Financial Management and Vendor Relations: Manage financials related to network operations and oversee third party vendor support contracts, ensuring cost effective solutions and high-quality service.
• Reporting to Senior Management: Deliver comprehensive reviews and reports to senior management on service disruptions, performance metrics, and launch plans, fostering informed decision making.
• New Solutions Deployment: Actively participate in the design and deployment of new networking solutions or updates to existing environments, ensuring alignment with business goals and technical requirements.

CORE COMPENTENCIES:

• Analytical Decision-Making: Utilize data-driven insights to make informed decisions that drive organizational success.
• Cross-Boundary Collaboration: Promote effective collaboration across departments and teams, breaking down silos to achieve shared goals.
• Design Excellence: Champion high standards of design and execution, ensuring quality and effectiveness in all initiatives.
• Inspired to Innovate: Encourage creativity and out-of-the-box thinking, inspiring teams to explore new ideas and approaches.
• Empowered to Lead: Empower team members to take initiative, lead projects, and make impactful contributions.
• Accountable to Deliver: Uphold a strong sense of accountability, ensuring commitments are met and results are achieved.

QUALIFICATIONS:

• Bachelor’s degree in computer science, engineering, or related field.
• 10 or more years of relevant experience architecting, designing, installing and maintaining network systems, preferably in large enterprise environments.
• 3+ years of experience leading technical/engineering teams.
• Experience managing financials and vendor SLA / support contracts
• Proven experience managing teams and completing complex deployment projects within budget and timelines.
• Strong project management and planning skills.
• Skilled in team building and mentoring engineers.
• Proficient in managing time, complex tasks, and understanding SLAs and metrics.
• Solid grasp of ITIL services, including Incident, Problem, and Change Management.
• Excellent interpersonal and communication skills, capable of conveying technical information to diverse audiences.
• Experience in architecting large scale global networks.
• Experience with SDWAN technologies preferred
• Competent in Cisco switching and routing platforms and protocols
• Understanding of OSI and TCP/IP models preferred

Salary range:

$91,500.00 – $164,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees’ well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation 

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