Manager, Quality Expert Review

Job title:

Manager, Quality Expert Review

Company

Meta

Job description

Global Operations’ focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you. The Quality Expert Review Manager will be responsible for leading a high-performing team of individual contributors and functional experts within the Global Quality Expert Review Team. These experts are responsible for labeling various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement and insights on policy enforcement. You will support a large team of individual contributors and will work with cross functional leaders in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta’s global network of users and business partners. As the leader, you must have exceptional people management, process optimization, and influencing skills. You will provide strategic direction, coaching, and mentorship to a diverse team and create an exceptional performance environment.Manager, Quality Expert Review ResponsibilitiesRefine the team vision, mission, and team level goalsServe as cross-functional leader, engaging with the global Quality leadership team, Integrity Operations team, and other teams across the company to deliver expert insights, develop process improvement opportunities, identify strategic investment areas, and influence goals and roadmapsProvide direct leadership and career development to a team of individual contributorsPromote engagement and create an exceptional team environment across the entire organizationBuild the team and skills necessary for long-term sustainability of the team and service while meeting the needs of internal stakeholdersBuild and strengthen cross functional relationships to build trust, collaboration, and influenceDrive team-wide results: determine priorities and goals, establish a plan to achieve goals, and effectively achieve them through personal and team contributionsDrive continuous improvement across key team dimensions including efficiency, accuracy, root cause analysis, and insight deliveryIdentify technology need for the team and effectively advocate for their developmentOversee availability of resiliency support programs for all team membersshow care and support for all team membersMinimum QualificationsDirect people leadership experience managing and developing high-performing teams2+ years of experience directly performing Content ModerationExtensive experience in any of the following : Trust and Safety, Customer Service, Call Center Management, Operations Management, Relationship Management, or Process ImprovementThought leadership: Strategic thinker with proven track record of creating and/or transforming operations processesExperience influencing and building alignment with executive management through problem-solving, analytical skills and presentation skillsDemonstrated experience building relationships and influencing across functional boundariesExperience driving change and delivering complex initiatives across multiple stakeholdersProven communicator, efficient and specific in delivering information, who tailors message to audienceDemonstrated experience to quickly understand business context, frame a problem, align stakeholders to a solution, and lead implementation, while operating in a complex environmentAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the

Expected salary

Location

Dublin

Job date

Fri, 04 Apr 2025 01:19:57 GMT

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