Manager, Telecom Business Office

Job ID 10111977 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort

Job Summary:

Enterprise Technology/Telecom is looking for an individual with accomplished professional experience to manage a Telecom Business team. In this role, you will lead a team of salaried professionals and collaborate with others in Telecom and Finance on a regular basis. 

This position requires an individual who has a positive attitude and is passionate about service, support, and developing a talented team. The ideal candidate is a thought partner who is highly motivated and a self-starter. The Manager, Telecom Business Office must have a strong background in accounting/finance to address operational and financial risk.

This position will report to the Senior Manager of Telecom & Network Services.

What You Will Do:

• Drive value across the organization by continuously improving how Telecom delivery and financials are managed and monitored
• Ensure smooth running of key FP&A cycles (Forecast, Accrual, Annual Operating Plan, and LTP) across Telecom, coordinating all deliverables
• Closely monitor quarter end accrual and recommend any adjustments to forecasts to ensure financial targets are met
• Drive Finance transformation initiatives, improve efficiencies and share best practices 
• Collaborates and proactively communicates across multiple groups to promote transparency and understanding related to project planning, forecast, and business processes
• Experience managing a diverse team of professionals with the ability to inspire and motivate to produce quality work
• Proven ability to successfully operate in a matrix organization where partnership and influence are key drivers of success
• Demonstrate exceptional critical thinking, strategic planning, and process management skills
• Provide robust financial analysis including investment appraisal for new business activities, as well as day to day management of risks and opportunities
• Facilitate and co-author business cases, CAR memos, proforma and decks for both strategic and tactical efforts
• Review and approval of all accounting entries
• Works with process owners and stakeholders to design a future-state business process that is better suited to the goals of the program or initiative
• Participates in on-call leadership rotations for managing the troubleshooting and system restoration of Telecom’s services, primarily responsible for coordinating/communicating on behalf of Telecom during major incidents after hours and weekends, rotating on a weekly basis with other leaders
• Performs additional duties as assigned by the Sr Manager, Network Engineering and Operations (NEO) or appropriate Telecom/NEO executives

Basic Qualifications:

• 5+ years of experience as a Sr Analyst or Manager with 3+ years demonstrated experience in finance, data analysis or business processes
• Possess strong quantitative and analytical skills combined with solid business and financial acumen
• Collaborative mindset combined with the ability to work independently
• Firm grasp of Forecasting & Planning systems, policies and processes is an advantage
• Strong relationship building skills and a highly professional “client service orientation”
• Charismatic, dynamic, and effective communicator, able to leverage influence without authority to meet high-profile and dynamic objectives
• Demonstrate organizational savviness with keen understanding of how organizations function and ability to influence peers and leaders
• Flexible, special-projects orientation coupled with solid multi-tasking abilities
• High energy level, strong work ethic, self-driven, independent thinker who is results-oriented and decisive
• Accustomed to managing large scale, multi-million, multi-year, highly matrixed projects
• Strong written and verbal communication skills to convey data and analysis to internal and external customers; effectively able to extract and explain the “story” from the data

Preferred Qualifications:

• Intermediate knowledge of the features, functions, and transaction processes in SAP
• Proven success collaborating with a range of partners while understanding multiple perspectives
• Ability to participates in and lead change management activities associated with process improvement.
• Engages leadership and other departments to obtain support and buy-in for changes. 
• Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.

Required Education:

• Bachelor’s Degree from a 4-year college in Accounting, Finance, Data Analysis; professional certification desired but not required (ITIL, PMO and or IIBA) or equivalent work experience

Preferred Education:

• Graduate degree in Data Analytics, Technology, Finance, or related field (MBA, MSA, etc.)

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