Marketplace Manager @ Leading independent marketing agency

Job title:

Marketplace Manager @ Leading independent marketing agency

Company

Pivotal London

Job description

Marketplace Account ManagerIndependent Marketing AgencyLondonOverview
A leading digital agency is seeking a Marketplace Account Manager to oversee a portfolio of small to medium-sized marketplace clients. This role is responsible for day-to-day client management, the development and execution of marketplace strategies, and overall performance delivery across key channels. The ideal candidate will demonstrate broad marketplace expertise, a developing commercial mindset, and a strong commitment to both client success and internal team development. This position also involves managing and supporting the progression of Marketplace Account Executives.Role ObjectivesClient Ownership: Each client has a dedicated account owner responsible for performance outcomes, client satisfaction, and fee growth.Delivery Excellence: Projects are completed on time, within budget, and to a consistently high standard. Issues are identified and addressed proactively, with clear communication throughout.Commercial Acumen: The Marketplace Account Manager will identify revenue growth opportunities, potential risks, and signs of client dissatisfaction early.Leadership: In addition to people management responsibilities, the role requires mentoring and supporting more junior team members.Key ResponsibilitiesAccount ManagementAct as the primary contact for a portfolio of marketplace clientsLead client communications and coordinate internal team efforts to deliver excellent serviceMonitor account performance and address any issues proactively, escalating to leadership where appropriateBuild and maintain strong client relationshipsContent, Operations & AdvertisingDevelop and gain approval for content strategy enhancements, including fee justificationOversee and contribute to content production tasks, including image and video editing when requiredConduct regular performance reviews and ensure compliance with platform policiesRecommend operational improvements for enhanced marketplace successDevelop advertising strategies across relevant marketplace platforms using tools such as Pacvue and Helium10Advise clients on advertising best practices and ensure sufficient budget allocation for effective campaignsReporting & InsightsEnsure timely delivery of clear, actionable reporting that highlights performance and the agency’s valueActively seek client feedback to improve reporting structures and align with goalsEnsure reporting requests are relevant and efficient from both a client and agency perspectiveShare insights internally to inform broader trends and support marketing or PR activityTeam & Internal ContributionManage and support the development of Marketplace Account Executives and Senior ExecutivesContribute to internal growth initiatives such as marketing, events, and proposition developmentMentor junior colleagues and foster a collaborative team environmentEnsure accurate time tracking and project logging in line with internal deadlinesNote: Currently, the company cannot accommodate long-term sponsorship for UK work authorization. Please specify your eligibility status in your application.Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, andany other protected status as required by applicable law.

Expected salary

£32000 – 45000 per year

Location

London

Job date

Fri, 30 May 2025 04:39:41 GMT

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