Medical Telephonist/Administrator

Job title:

Medical Telephonist/Administrator

Company

NHS

Job description

The Collegiate Medical Centre is a high achieving dynamic training practice seeking a motivated and enthusiastic individual to join our warm and friendly team of receptionist and administrators. This is a permanent role offering 37.5 hours a week Monday Friday.The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.Experience in a healthcare setting is preferred. However, we will consider exceptional candidates with a customer focused background or those who have dealt with a high volume of complaints.Main duties of the jobAdministrative Support: Provide efficient and accurate support to our GPs and health professionals,Patient Interaction: Handle telephone communications with patients and supporting external organisations.Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.Task Management: Action tasks sent by doctors promptly and efficiently.Data Management: Maintain accurate medical data, ensuring that patient records are up-to-date.Administrative Duties: Manage daily administrative tasks, and ensuring our call volume is managed.Collaboration: Work closely with the wider clinical team to provide exceptional patient care and have an awareness of our supporting community services.Safeguarding is everyone’s responsibility. You will be provided with training for this alongside your Job role training online with policy as this is an important part of our service.About usBenefits:NHS pension scheme: available to all staffFree on-site secure staff care park.Full training will be provided, making this an excellent opportunity for those without medical administration experience.Salary; starts at £11.60 with increments based on successful training and probationProbation: 6 months probation minimumDate posted11 December 2024Pay schemeOtherSalary£11.60 an hour increments based on successful training & probationContractPermanentWorking patternFull-timeReference numberA1613-24-0001Job locations407 Cheetham Hill RoadCheetham HillManchesterLancashireM8 0DAJob descriptionJob responsibilitiesThe work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.Safeguarding is everyone’s responsibility. You will be provided with training for this alongside your Job role training online with policy as this is an important part of our service.Key Responsibilities:Administrative Support: Provide efficient and accurate support to our GPs and health professionals,Patient Interaction: Handle telephone communications with patients and supporting external organisations.Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.Task Management: Action tasks sent by doctors promptly and efficiently.Data Management: Maintain accurate medical data, ensuring that patient records are up-to-date.Administrative Duties: Manage daily administrative tasks, and ensuring our call volume is managed.Collaboration: Work closely with the wider clinical team to provide exceptional patient care and have an awareness of our supporting community services. Job descriptionJob responsibilitiesThe work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.Safeguarding is everyone’s responsibility. You will be provided with training for this alongside your Job role training online with policy as this is an important part of our service.Key Responsibilities:Administrative Support: Provide efficient and accurate support to our GPs and health professionals,Patient Interaction: Handle telephone communications with patients and supporting external organisations.Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services.Task Management: Action tasks sent by doctors promptly and efficiently.Data Management: Maintain accurate medical data, ensuring that patient records are up-to-date.Administrative Duties: Manage daily administrative tasks, and ensuring our call volume is managed.Collaboration: Work closely with the wider clinical team to provide exceptional patient care and have an awareness of our supporting community services.Person SpecificationExperienceEssential

• Experience:
• Previous experience in an administrative role, preferably in a healthcare setting.
• Experience using GP software systems (e.g., EMIS, SystmOne, Docman).
• Proven ability to manage and prioritise a busy workload.

Desirable

• Experience working in a GP practice or NHS environment.
• Familiarity with CQC standards and practice policies.

Knowledge and SkillsEssential

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information in accordance with GDPR regulations.
• Ability to work effectively within a team and independently.

Desirable

• Understanding of the NHS and primary care services.
• Knowledge of patient appointment systems and clinical coding.
• Awareness of safeguarding procedures and patient confidentiality protocols.
• Initiative and problem-solving skills.
• Commitment to continuous employment at the Practice

QualificationsEssential

• Relevant administrative or clerical qualifications
• Proven record of customer/patient services

Person SpecificationExperienceEssential

• Experience:
• Previous experience in an administrative role, preferably in a healthcare setting.
• Experience using GP software systems (e.g., EMIS, SystmOne, Docman).
• Proven ability to manage and prioritise a busy workload.

Desirable

• Experience working in a GP practice or NHS environment.
• Familiarity with CQC standards and practice policies.

Knowledge and SkillsEssential

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information in accordance with GDPR regulations.
• Ability to work effectively within a team and independently.

Desirable

• Understanding of the NHS and primary care services.
• Knowledge of patient appointment systems and clinical coding.
• Awareness of safeguarding procedures and patient confidentiality protocols.
• Initiative and problem-solving skills.
• Commitment to continuous employment at the Practice

QualificationsEssential

• Relevant administrative or clerical qualifications
• Proven record of customer/patient services

Expected salary

£11.6 per hour

Location

Manchester

Job date

Sat, 14 Dec 2024 03:09:29 GMT

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