Member Services Officer – Link Credit Union

Job title:

Member Services Officer – Link Credit Union

Company

Credit Unions

Job description

Member Services OfficerLink Credit Union is a member-owned, community-based financial institution serving the communities of Kingscourt, Bailieborough, Moynalty, Cootehill, and surrounding areas in County Cavan, Ireland. We operate on a not-for-profit basis, providing savings and loan facilities for the benefit of our very valued members. We are firmly rooted within the community and our core value is to serve our members and the community, whilst striving to maintain the highest professional standards.Link Credit Union Ltd is inviting applications for the full time and permanent position of Member Services Officer. With this role, the applicant will be required to work across our branches in line with the needs of the business. This is a full-time role with a requirement to work 37 hours per week, working Tuesday to Saturday.The successful applicant will be responsible for providing an excellent standard of member service within the front office environment to members and performs a range of supporting tasks. The Member Services Officer is accountable for carrying out a range of administrative and operational activities within authorised limits that contribute to the effective running of the credit union. The successful candidate will be accountable for ensuring that the relevant Individual Accountability Framework responsibilities are met, in line with regulatory requirements.Key Responsibilities:

• Provide a quality service to members at the counter, processing lodgements, withdrawals, loan draw down and repayments.
• Accurately and efficiently manage cash transactions, including daily reconciliation of cash balances.
• Process direct debits, standing orders, eft’s and amend mandates
• With training, develop an excellence in dealing with and resolving member queries to the highest levels of service across diverse areas from advising on credit union products to the various methods members can access these services.
• Ensure compliance with existing and new systems and controls, as well as policies and procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Mgr.
• Complete other duties as required by the management team

Requirements:

• Proven track record in customer service, with a strong ability and commitment to enhancing the member experience at every opportunity.
• Excellent IT and administration skills with a strong compliance ethos for a “right first time” approach to work.
• Experience working in a frontline role within a credit union or financial institution would be a distinct advantage
• Be educated to leaving certificate level and ideally hold a relevant or credit union qualification such as CUA, APA or QFA.
• Be willing to undertake training to achieve the required minimum competence code qualification and maintain CPD, as per Central Bank requirements.
• Team player with strong communication and organisational skills
• Full clean driving licence
• An appreciation and an awareness of the credit union ethos

Please forward your application toConfidential EnquiryTo have a confidential discussion about this opportunity, please call Joan FitzGerald on +353 (87) 389 9081.Closing DateClosing date for applicants is the 23rd of March 2025.Link Credit Union is proud to support an inclusive and diverse workforce.

Expected salary

Location

Co Cavan

Job date

Thu, 13 Mar 2025 23:14:51 GMT

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