Message Center Representative Woodstock, ON

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About BearCom:

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, +More
75+ Branches Across North America

We are seeking a candidate to join our dynamic team of professional telephone operators. As a Message Center Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. There are full-time and part-time positions available.

Responsibilities

Responsible for answering and responding to incoming customer calls/inquiries.
Accurately gather data in an efficient and error-free manner.
Assists customers and troubleshoots questions, issues, complaints, and inquiries related to products and services sold.
Performs other general office duties as required. That may include receptionist duties, order entry, or QC checking.
May be asked to participate in special projects related to client requests.

Preferred Qualifications:

Must be PC literate and familiar with the Internet.
Able to interpret policies and procedures.
Must have good aptitude in solving customer service issues.
Must exercise professional telephone procedures and e-mail correspondence skills.
Able to work as a team player and build rapport with the Support Service Callers and Clients.
Must be able to multi-task.
Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Must possess operational knowledge of major office equipment.
Must be available for all shifts as the call centre is open 24 hours a day, 7 days a week, and 365 days a year.

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

Highly Competitive Compensation
Medical, Dental, and Vision Insurance, including Family, and EFAP
Virtual Healthcare
Long-Term Disability Insurance
Employee and Dependent Life Insurance
Paid Vacation & Time Off
Company Matched RRSP Plan
Employee Referral Bonus
Tuition Reimbursement
On-site parking
Company Recognition Program

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Must be PC literate and familiar with the Internet.
Able to interpret policies and procedures.
Must have good aptitude in solving customer service issues.
Must exercise professional telephone procedures and e-mail correspondence skills.
Able to work as a team player and build rapport with the Support Service Callers and Clients.
Must be able to multi-task.
Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Must possess operational knowledge of major office equipment.
Must be available for all shifts as the call centre is open 24 hours a day, 7 days a week, and 365 days a year.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Benefits:

You’ll also receive: