Network Administrator (Cloud Networking Specialist)

Key Responsibilities:

• Plan and design network configurations, including LANs, WANs, and cloud network architectures (high complexity tasks)
• Perform peer review for “method of procedure” and enforce standardization and policies
• Monitor and maintain network performance, troubleshooting issues as they arise.
• Diagnose and resolve network-related issues ( P1-P3 incident tickets) and higher complexity escalations from other Network Administrators and technology stack resources
• Document and implement complex normal changes and emergency changes
• Support global security audits reviewing collected evidence and participating in auditor interviews
• Configure and manage cloud resources, including virtual private clouds (VPCs), subnets, and security groups.
• Implement and maintain network security protocols to protect cloud infrastructure.
• Automate network configurations using Infrastructure as Code (IaC) tools.
• Collaborate with cloud engineering and DevOps teams to ensure seamless integration of networking solutions.
• Perform regular audits of network configurations and optimize for cost and performance.
• Coordinate network upgrades and expansion to keep up with organizational growth.
• Stay up to date with emerging cloud networking technologies and apply best practices.
• Plan and design network architecture based on the organization’s requirements and future growth
• Perform in-depth analysis of network requirements and documents them for new customer launches, complex changes, new multilayered platform infrastructure, and new buildings/ locations
• Develop the design standards and document the roadmap for network and storage infrastructure as well as governance of the cloud adoption/ cloud hyperscalers
• Design and plan the roadmap for integration of newly acquired companies
• Implement and maintain network security protocols including firewalls. VPMs, and intrusion detection/ prevention systems
• Research, test and propose new technology frameworks to push forward the effective use of automation and AI/GenAI.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in network administration with a focus on cloud networking.
• Certifications in AWS (e.g., AWS Certified Solutions Architect, AWS Certified Advanced Networking) and GCP (e.g., Google Cloud Certified – Professional Cloud Network Engineer) are required.
• Strong knowledge of network protocols, DNS, DHCP, VPNs, and firewalls.
• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Proficient in scripting languages (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills and the ability to work collaboratively in a team environment.
• Experience with multi-cloud environments.
• Familiarity with other cloud platforms such as Azure is a plus.
• Knowledge of container orchestration (e.g., Kubernetes).
• Knowledge of documentation versioning (e.g., Github).
• Experience with network monitoring and management tools.

Additional Job Description

We are seeking an experienced and certified Network Administrator with a strong specialization in cloud networking to join our dynamic IT team. The ideal candidate will have expertise in both Amazon Web Services (AWS) and Google Cloud Platform (GCP), and will be responsible for ensuring the stability, security, and efficiency of our organization’s network infrastructure in the cloud.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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