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NETWORK ANALYST – NOC

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

Welcome to the Network Operations Center (NOC) team, the backbone of our company’s network infrastructure. Our team is dedicated to ensuring the seamless and secure operation of our network systems, providing 24/7 monitoring, management, and support to maintain optimal performance and reliability. We are a diverse group of skilled professionals who thrive on solving complex problems and delivering innovative solutions. Our collaborative environment encourages continuous learning and professional growth, making us a dynamic and resilient team ready to tackle any challenge. Join us and be a part of a team that is essential to keeping our network running smoothly and efficiently! We act as technical experts in the Telecoms department supporting the DHL group telecommunications infrastructure.

#DHL #DHLITServices #GreatPlace #NOC # #Telecoms

Grow together.

Your main role as a Network Analyst is to provide monitoring and operations support for telecommunications services delivered by DHL Information Services across the globe for the following technologies: LAN, WAN, WAN Optimization, Wireless LAN (Wi-Fi), Firewalls, Proxy, DNS/DHCP, VPN, FAX over IP, VoIP, Videoconferencing, webcast.

• Co-ordinates and participate on incident resolution for Telecom infrastructure, technical information gathering from internal/external customers during incident resolution.
• SME of telecommunications and support the Service Centers’ telecommunications infrastructure including WAN, LAN/WLAN & Voice Services.
• Resolution of business critical incidents by providing interim and permanent technical solutions.
• Diagnoses incident trends and network capacity to enable the correct capacity planning and capabilities of existing infrastructure.
• Participates in changes and follow the change control process.
• Implementation of defined changes, mainly DNS, DHCP, proxy.

Ready to embark on the journey? Here’s what we are looking for:

• 1+ year of experience in networking
• Basic knowledge of TCP/IP and DNS infrastructure
• Understanding of Cisco switching / routing technologies and protocols
• Basic knowledge of wireless LAN technologies
• Understanding FW and NIPS principles
• Ability to explain technical topics to non-technical stakeholders
• Knowledge on CCNA level is desirable

An array of benefits for you:

• An extra week of holiday (25 days/year) and 6 Self-sickness days/year
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers

In accordance with the legitimate interest of DHL IT Services, the candidate for this role shall provide a copy of his/her extract from criminal record.

This role may not be performed if the criminal record confirms that the employee has been lawfully convicted for the criminal offence:

• against property;
• in the area of processing of personal data and/ or breach of secrecy of correspondence;
• any other criminal offence connected with the terrorism.

The submitted extract of criminal record may not be older than 3 months as of the day of its submission.

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