Network and Systems Technician

Description

Network and Systems Technician

FUNCTION: Orbit Farm Technologies

SUB FUNCTION: Service Delivery

REPORT TO: General Manager

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, IA

EDUCATION: Bachelor’s degree in computer science preferred

EXPERIENCE: 3 – 5 years’ experience preferred 

Who We Are Looking For

Orbit Farm Technologies partners with farms across the U.S. to drive advancements in agricultural technology. By building customized technology plans aligned with each farm’s unique goals, we provide IT expertise that integrates seamlessly into our partners’ teams.

This role offers an exciting opportunity to shape the future of farm technology by delivering innovative solutions across a wide range of systems. You’ll take the lead in designing, engineering, and maintaining cutting-edge technology that powers modern agriculture. From optimizing servers and enhancing networking infrastructure to driving advancements in telephony, telecom, and internet services, your expertise will be at the forefront. You’ll also manage desktop imaging, cybersecurity, and troubleshoot complex challenges—playing a vital role in revolutionizing how technology supports the agricultural landscape.

If you’re ready to combine tech innovation with real-world impact, this is the role for you!

What You Will Accomplish and Experience

• Serve as a trusted extension of our clients’ teams, aligning with their goals and consistently prioritizing their business success.
• Respond promptly to client inquiries, resolve system, application, and network issues, and communicate effectively throughout the process.
• Engineer, implement, and maintain complex network infrastructures for optimal performance and reliability.
• Build, manage, and sustain robust server and desktop systems to support high-availability applications.
• Design and deliver connectivity, security, communication, and productivity solutions tailored to client needs.
• Establish and enforce security measures to safeguard against unauthorized access, while documenting network servers, storage devices, hardware, and software configurations.
• Create and maintain monitoring systems to proactively address system and network alerts.
• Monitor and analyze system performance, providing actionable recommendations for capacity planning and optimization.
• Develop clear, professional supporting documentation and detailed architectural diagrams for innovative technology solutions.
• Provide specialized desktop and server support for custom applications and network services, including upgrading, troubleshooting, and task-specific administration.
• Collaborate with vendors to research, develop, and implement effective solutions while resolving technical challenges.
• Install, configure, and repair computer hardware, software, and network systems with precision and efficiency.
• Perform hands-on equipment repair and physical component replacements as needed.
• Generate SLA (Service Level Agreement) reports to showcase metrics and ensure promises to clients are consistently met.
• Deliver training to clients on both new and existing technologies, empowering them to leverage solutions effectively.
• Work alongside multiple clients as a trusted partner, onsite 100% of the time. 
• Maintain 24/7/365 on-call availability to ensure continuous client support and rapid issue resolution.

Desirable Previous Skills

• Bachelor’s degree in Computer Science, Information Technology, IS Management, or a related field (preferred).
• Advanced certifications such as CCNP, MCSE, MCASAE, VCAP, or equivalent high-level technology credentials (preferred).
• Cybersecurity certifications like CompTIA Security+ or similar (preferred).
• Strong technical expertise with the ability to troubleshoot, diagnose, and resolve complex computer issues.
• Exceptional communication skills to explain technical concepts clearly, both verbally and in writing, to end-users and helpdesk technicians.
• Networking knowledge and skills equivalent to a CCNA certification (required).
• Proficiency in managing Active Directory and Microsoft Exchange administration.
• Excellent customer service abilities with a focus on teamwork and collaboration.
• Sharp attention to detail and a commitment to follow through on tasks to ensure all issues are resolved.
• Solid foundation in basic networking principles with the ability to build on this knowledge as needed.

Why Orbit Farm Technologies (A CCR Technologies Company

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: 

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 9 years in a row
• 10-years consecutively listed on Inc. 5000 – Fastest Growing Privately Owned Companies in America
• 13x top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion 
• 4x TAI IT Service Provider of the Year

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. 

Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043 

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