Network Delivery Manager, EU, Network Delivery Team

DESCRIPTION

In this role you will:

.Head up a regional team responsible for implementation of wide area network to directly support the Amazon fulfilment infrastructure shipping millions of Amazon.com customer orders.

• Your regional team will be responsible for the entire life cycle of voice and data circuits, new and existing, needed for fulfilment operations.
• Your ability to work independently with limited direction, communicate effectively with team members in disparate geographic locations, and drive circuit installation timelines will be critical to your success.
• Work closely with engineering and operations organizations to ensure most efficient and high availability solutions are deployed to support Amazon fulfilment infrastructure.
• Lead a regional team that acts as single point of contact for various aspects of the telecom circuit ordering and implementation process, you will resolve problems and develop relationships at all levels of the organization, including outside vendors, real estate partners and program managers within Amazon.

Key job responsibilities

• Serves as manager of a regional team that is the primary interface for data and voice circuit implementation.
• Ensures circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT and internal Engineering.
• Serves as second level escalation for Network Delivery team members, internal customers, and vendors.
• Develops and continuously reviews policy and procedural documents and drive efficiencies of existing processes.
• Validates and approves spending transaction approvals.
• Develops opportunities and initiates projects to, reduce cost, drive efficiencies within the team.
• Streamlines process and improves work performance for regional Network Delivery team.
• Validates, captures and reports on all cost savings opportunities related to projects, billing and service credits.
• Sources new service providers and facilitates contract negotiations between legal and vendor.
• Partners with cross functional teams to gain oversight into new launches, retrofits and other bandwidth impacting initiatives.
• Organizes and attends Vendor Quarterly Business Reviews (QBRs) to discuss challenges and improvements.

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited university
• Experience of people management and development
• Experience of program management experience with an emphasis on vendor management
• Excellent command over English language. – Experience leading metric based QBRs
• Strong knowledge of telecommunication technologies
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
• Ability to escalate problems for any support needed for problem resolution
• Ability to coordinate with geographically dispersed support and engineering groups.

PREFERRED QUALIFICATIONS

• Exceptional customer focus and bias for action · Business process improvement skills
• Ability to interact with C-level vendor professionals – Lean management and continuous improvement experience
• Knowledge of global connectivity regulations
• Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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