Network Development Manager, ESC Networking

DESCRIPTION

Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. We are looking for a Network Development Manager to join this team in our Amazon Dedicated Cloud space, serving larges customers with unique requirements.

As Network Development Manager, you will be hiring, managing and developing a team of network engineers and be responsible for end-to-end operational health of the network; including capacity management and forecast planning, implementation, automation, process management, change control and ensuring continuous improvement. You will represent networking to our customers and to the rest of the Amazon Dedicated Cloud team supporting the customer, ensuring we meet their needs for innovation, delivery and safe operations.

At Amazon, we ask our technical leaders to be great engineers who can dive deep and get involved in helping their engineers make good decisions and deliver quality solutions. They should maintain a good level of technical understanding and be able to ensure the right engineering expertise exists within the team. In addition, our leaders are thoughtful managers who support and mentor their team and create a friendly working environment of mutual trust and respect.

The ideal candidate will have an established background in managing similar teams, with a proven track record in driving operations and continuous improvement of large scale networks for mission critical workloads. You will have a passion for operational excellence and want to identify areas of improvement in our existing frameworks, tools, processes and documentation, striving to make them better. You will have a deep understanding of how to safely implement change, measure and analyse performance, and respond to events to ensure the network always operates as intended.

In this role you will have the opportunity to leverage your technical knowledge with your management and people skills to build and develop a high performing team you are proud of that delivers an exceptional experience to our customers.

Responsibilities include:

• Operation of the network. Manage, track and report against operations and network status ensuring relevant metrics are collected and reported and driving operational excellence
• Recruiting and hiring. Identify the hiring needs of the team and work with Amazon recruiting to evaluate candidates, participate in phone screens and interviews, and then ensure the new hires onboarding and training.
• Performance management and team health. Provide both technical and soft skills mentoring, career and growth management, project management, quality audits, 1:1s, training, day-to-day oversight and coordination of an effective 24×7 operational rotation.
• Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers’ demand.
• Manage network issues and availability risks, ensuring they are addressed swiftly and long-term effective solutions are developed to address the route cause and avoid re-occurrence.
• Manage operations and process optimization using relevant data, metrics and dashboarding techniques.
• Continuously seek opportunities for growth and improvement and and define credible proposals and methods for implementation including contributing to AWS standard planning processes.
• Develop, communicate, and maintain project road maps.
• Seek opportunities to work with other engineering teams to improve synergies, understanding of best practices and create more opportunities for your engineers.
• Own defining and delivering goals for the team, communicating objectives, aligning resources, effective management and reporting of progress and representing status to leadership.
• Represent networking to the customer and Amazon Dedicated Cloud service and infrastructure teams, to ensure that network dependencies and deliverables are identified and delivered as needed.
• Ensure best practices from AWS are adopted, and compliance with company policies and security requirements.

About The Team

Top Reasons to join our team:

• Collaborate with and learn from the best networking experts in the world
• Get to develop, build and operate networks at the very largest scale, in an organisation that values its engineers and engineering teams, and promotes innovation and ownership
• Be part of a unique team that’s dedicated to history-making programmes
• Start a career path in one of the largest and most successful tech companies with a near-endless opportunity to explore and grow

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Bachelor Degree in Computer Science or relevant degree/experience
• Experience in a network engineering role and network management role, including managing and developing a team with responsibility for network operations
• Excellent understanding of networking technologies, network management tools and network engineering practices

PREFERRED QUALIFICATIONS

• Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
• Ability to drive effective teamwork, collaboration and commitment
• Proven ability to not only influence but lead business partners and supporting teams and coordinate between technical teams, peers and business stakeholders
• An entrepreneurial spirit with the ability to drive innovation independently; challenge the status quo and have a passion to seek out improvements at every opportunity
• Excellent analytical problem solving and troubleshooting skills
• A high degree of organizational skill, very detail-oriented.
• Ability to quickly learn and adopt new technologies, in a fast-paced, dynamic environment.
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues
• Experience developing and improving operational documentation, procedures and workflows
• A proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills.
• Experience managing on-call support coverage, and participation in escalation and critical issue management

If you do not meet all of these criteria, but still think you would be a great fit for this role, then we welcome you to get in

touch.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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