Network Engineer

Department

UITS SOFTWARE & NETWORK ENGINE (UA-NENG-IUBLA)

Department Information

At University Information Technology Services https://uits.iu.edu/ (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU’s vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for client organizations across the nation and their connections around the globe. Specializing in 24x7x365 management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Established in 1998 at Indiana University, the GlobalNOC’s mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we’re enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won’t be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn’t just ok, it’s required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have two locations ¿ Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances, and mixes of in-office and WFH. Applicants located in Alaska would be especially welcomed (fully remote).
• Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
• Time off benefits and opportunity to use them. You’ll earn 30 days of paid time off per year to start, with an increase after 5 years. That’s on top of an additional 10 paid holidays each year.
• The peace of mind of comprehensive benefits. Medical, dental, life, disability, and vision insurance for you and your family. For more information, click here https://hr.iu.edu/benefits/. An automatic contribution of 10% of your base salary towards retirement every year – no matching required. Paid parental leave available after 1 year of service.
• Tuition benefit for you and your family members at world-class Indiana University.

Job Summary

This mid-level position is situated in GlobalNOC¿s federal/research network engineering team. You will be working with other technical staff, management, and customers to plan and execute new site installs and network hardware refreshes at existing sites.

Department-Specific Responsibilities

• Responsible for shipping and receiving logistics to remote sites.
• Develops plans for site installs by creating parts lists and methods of procedure (MOP).
• Travels frequently to remote sites across the United States and abroad. Over 50% of the year may be spent traveling for remote installs.
• Displays competency handling power tools, running cabling, troubleshooting physical network issues and working closely with local site contacts for site access, shipping logistics and troubleshooting.
• Ability to frequently handle moderately heavy (50lbs) network hardware and tool bags with or without accommodation.
• Assists remote technical engineer with onsite technical troubleshooting and configuration tasks.
• Note: Federal background checks and/or nondisclosure agreements on behalf of the GlobalNOC’s customer base may be required to fulfill employment requirements. Please see this link for more information here. https://www.opm.gov/policy-data-oversight/assessment-and-selection/other-assessment-methods/background-evaluationinvestigation/

General Responsibilities

• Provides experienced design, evaluation, development, and deployment of network system software and hardware technology.
• Identifies and resolves moderately complex problems, issues, and assignments in providing network operational support.
• Implements and recommends improvements to network performance and reliability.
• Performs experienced network analysis and studies to support the growth and expansion of IU-managed networks.
• Documents network engineering efforts (updates, new functionality, issue/problem resolution).
• Participates on project teams and resolves more complex network technical issues.
• Protects software by performing data-backups and coordinating network security measures.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor’s degree (preferably in Computer Science or related field)

WORK EXPERIENCE

Required

• 2 years of network engineering or related experience

LICENSES AND CERTIFICATIONS

Preferred

• Valid driver’s license with the ability to be insured by Indiana University Upon Date of Hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

Preferred

• Experience with network device and policy configuration on Juniper
• Working with Ansible and Git
• Scripting in Perl or Python
• Experience using a trouble ticketing system
• Experience installing networking equipment
• Experience working with both AC and DC power
• Experience running fiber/copper connections

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Travel will be required to customer sites across the US to install, test, and turn up their WAN connections.

Note: Federal background checks and/or nondisclosure agreements on behalf of the GlobalNOC’s customer base may be required to fulfill employment requirements. Please see this link for more information here.

Work Location

Bloomington, Indiana or Indianapolis, Indiana. 

This position is potentially eligible for remote work within the United States, subject to change based on university policy and business needs. 

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Network Admin, Analysis, & Eng

Click here to learn more about Indiana University’s Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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