Network Engineer I

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Network Engineer I works independently or in teams and leverages their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, upkeep, monitoring, testing, problem troubleshooting, providing advice and recommendations related to the enterprise’s computer network, phone network, video networks, and internet. The Network Engineer I consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications and will work independently or in teams in the design and implementation of network hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. The Network Engineer I specifies networking equipment and software, loads and configures equipment, and ensures that they work on the networks, and is responsible for creating and updating documentation such as policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, and customer facing documents. The Network Engineer I ensures that telecommunications contracts are properly executed and that the provider adheres to terms and conditions of the agreements. The Network Engineer I provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors as well as Tier 3 support for other teams within the IS Department and hospitals.

Responsibilities

• Works independently or in teams and lever their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, upkeep, monitoring, testing, problem troubleshooting, providing advice and recommendations, and etc of the enterprise’s computer network, phone network, video networks, and internet. Individual consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. Ability to work independently or in teams in the design and implementation of network hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. Specifies networking equipment and software, loads and configures equipment, and ensures that they work on the networks. Install, configure and maintain Cisco routers, multi-layer switches, access points, and Cisco based wireless controllers. Implement and support existing and new MPLS, IP, VPN, DSL and wireless network infrastructures. Manage, monitor, and troubleshoot a Cisco VPN appliance. Manage, monitor, and troubleshoot Point to Point IPSEC VPN Tunnels. Monitor and manage application based firewalls, including implementing and enforcing existing and self-designed security, compliance, and policies measures. Design, plan, implement, and troubleshoot QOS on routers and network switch configurations in a multiple MPLS networked environment for video presentations. Manage maintain and configure Cisco VOIP phone system which includes all aspects of the carrier connectivity. Network Support Specialist may also be involved in support of special projects such as the SHC telemedicine, PACS and Network Access Control initiatives.
• Provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors. Provides tier 3 support for other teams within the IS Department and hospitals. Network Support Specialist may also be involved in support of special projects such as the SHC telemedicine and PACS initiatives. Duties include On Call rotation for after hours and weekend support.
• Establishes and maintains general policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, customer facing documents, network guidelines and procedures for router, phone (Analog/VoIP), and switch configuration, as well as, standards for network equipment and procedures for deployment. Proactively monitors and manages network health and performance using various monitoring / diagnostic tools and troubleshooting techniques. Maintains and troubleshoots LAN (Local Area Networks), WAN (Wide Area Network), and Internet optimization, proxy, and content caching. Develops, maintains and documents training materials as necessary. Effectively communicates the status of projects, issues, and problems to end users, management, and others. Possesses problem-solving skills, documentation of any and all network configurations, changes, policies, and procedures, and excellent interpersonal, oral and written communication skills.
• Provides systematic evaluation, recommendation and/or selection of items such as vendors and their products including hardware, software packages, network monitoring tools, communications products, consulting services, etc. Techniques used include side-by-side weighted assessments, price-performance analyses, cost-benefit analyses, etc. Will often be required to participate on a selection committee acting as technical advisor
• Security asset management and tracking
• Ensure appropriate software licensing
• Works with third parties to implement and support packaged solutions as necessary
• Coordinates activities
• Plans, installs, configure, tests, tunes, maintains, monitors and upgrades equipment configurations
• Monitors local and remote hardware and software
• Ensures that physical and logical security of equipment and networks is maintained

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Minimum:

• Cisco IOS experience
• Avaya and Cisco phone system experience
• MS Office Suite experience
• MS Operating System experience
• High School Diploma/GED

Preferred:

• Watchguard, Cisco and MS Security products
• Solarwinds network monitoring
• Cisco wireless
• Cisco Unified Communications
• Bachelors in Computer Science

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